Senior Customer Success Manager

As a Senior Customer Success Manager you will be the main consultant for direct and agency clients in your own book of business. You will partner with Sales, Technical Client Operations, Product and Finance to successfully onboard, retain, grow and engage with priority advertisers across CEE (special focus on the DACH region). 

What you’ll get to do:

• Master thorough knowledge of IAS products and services to ensure the timely and successful delivery of our solutions, according to the needs and objectives of each client.
• Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services for up to 30 highly strategic accounts.
• Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
• Own client meetings and business reviews ideally in person as well as additional engagement modules, including product training, data analysis, strategic

You should apply if you have most of this experience:

• Fluency both in German and English
• Demonstrated ability to effectively communicate, present and advise clients as to how to improve media quality performance
• Advanced knowledge of the digital landscape including the role of agencies, programmatic buying and social platforms.
• Talent to pair analytical skills with your commercial mindset
• Managing growth and retention on targets as a team as well as on your individual portfolio
• Ideally 2-4 years’ experience in an account management or customer success role
• Programmatic or Media Agency product experience is a plus

About Integral Ad Science

Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality. For more information, visit integralads.com.

Equal Opportunity Employer:

IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

California Applicant Pre-Collection Notice:

We collect personal information (PI) from you in connection with your application for employment or engagement with IAS, including the following categories of PI: identifiers, personal records, commercial information, professional or employment or engagement information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment or engagement. For additional details or if you have questions, contact us at [email protected].

To learn more about us, please visit http://integralads.com/ 

Attention agency/3rd party recruiters: IAS does not accept any unsolicited resumes or candidate profiles. If you are interested in becoming an IAS recruiting partner, please send an email introducing your company to [email protected]. We will get back to you if there's interest in a partnership.

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