Senior Customer Success Manager - India

Posted 2 Days Ago
Be an Early Applicant
Bengaluru, Karnataka
Senior level
Software
The Role
The Senior Customer Success Manager builds relationships with clients, drives product adoption, manages renewals, and identifies growth opportunities while ensuring customer satisfaction.
Summary Generated by Built In

As a Customer Success Manager, you’ll guide your portfolio of clients toward success by building trusted partnerships, driving product adoption, and fostering long-term value. Your focus will be on creating impactful connections, ensuring retention, and helping customers get the most out of Acceldata.


If you love solving challenges, delivering results, and seeing customers thrive, we want to hear from you!

We’re looking for someone who can:

  • Build "trusted advisor" relationships with customer management and technical teams to enhance Acceldata's reputation.
  • Manage a portfolio of customers as their main point of contact, focusing on improving customer adoption to accelerate Time to Value (TTV).
  • Identify opportunities for increased product usage and create Customer Success Plans with stakeholders.
  • Provide support through office hours, share enablement materials, and introduce new features to customers.
  • Proactively address renewal needs, monitor churn risks, and share best practices.
  • Oversee escalations, coordinate renewal paperwork with Sales and Operations, and maintain regular communication with stakeholders.
  • Conduct business reviews, gather customer feedback, measure satisfaction, and engage with executives to drive initiatives.
  • Translate feedback into improvements and collaborate with Sales to identify growth opportunities for portfolio expansion.

What makes you the right fit for this position?

  • 6+ years of experience in enterprise customer success, account management, post-sales engineering, architecture, and consulting.
  • Data and AI domain knowledge and experience working with customers to realize business value.
  • Hands-on building of CS processes (adoption, churn reduction, risk management, renewals, expansions, etc.)
  • Customer Success Platform experience (Totango, Gainsight, Churnzero, Catalyst).
  • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution, diplomacy, tact, and poise when working through customer issues and escalations.
  • Excellent customer-facing skills and the ability to communicate with executives as well as other stakeholders both internally and externally.
  • Individuals who excel in a high-paced environment working with cross-functional teams on multiple customer engagements often concurrently
  • Good communication and analytical skills with the ability to mentor team members to achieve success.
  • Experience with building customer relationships across organizations from C-level to end-user
  • Ability to work across multiple time zones and cultures
  • Travel to Customer locations regularly

Top Skills

Catalyst)
Churnzero
Customer Success Platform (Totango
Gainsight
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Campbell, CA
226 Employees
On-site Workplace
Year Founded: 2018

What We Do

Founded in 2018, Campbell, CA-based Acceldata has developed the world's first enterprise data observability platform to help enterprises build and operate great data products.

Acceldata's solutions have been embraced by global customers, such as Dun & Bradstreet, Verisk, Oracle, PubMatic, PhonePe (Walmart), and many more.

Acceldata investors include Insight Partners, March Capital, Industry Ventures, Lightspeed, Sorenson Ventures, Sanabil, and Emergent Ventures. Contact us to learn about the benefits of data observability.

Similar Jobs

Remote
Hybrid
Bengaluru, Karnataka, IND
665 Employees

Endpoint Clinical, Inc. Logo Endpoint Clinical, Inc.

Manager, Project Management

Healthtech • Software • Biotech • Pharmaceutical
Hybrid
Bengaluru, Karnataka, IND
650 Employees

Atlassian Logo Atlassian

Senior Tech Support Analyst

Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Remote
Bengaluru, Karnataka, IND
11000 Employees

Celonis Logo Celonis

IT Support Engineer (MAC & Windows) (On-Site, Bangalore)

Big Data • Information Technology • Productivity • Software • Analytics • Business Intelligence • Consulting
Hybrid
Bangalore, Bengaluru, Karnataka, IND
3000 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account