Senior Customer Solution Consultant

Hi, I'm Laura Pérez your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

CSG International, as one of the largest business support solutions (BSS) providers, provides solutions to a global client base. Join an elite team of IT professionals who are driven to success in finding innovative ways to solve problems for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams

We are looking for a Senior Customer Solutions Consultant who will:

• Tailor the strategy and solution to the customer, ensuring timely and accurate execution.
• Frame creative and advantageous business, technical, and operating solutions that increase revenue, market share, customer satisfaction, and operational efficiency.
• Create proposals. Respond to RFP’s, RFQ’s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation, and differentiated value propositions.
• Develop a business and solution architecture strategy based on situational awareness of the customer’s business scenarios and motivations.
• Build business cases for customers to justify new business models and/or business architecture.
• Collaborate and partner with the pursuit lead (Sales Directors) to develop and execute an integrated and multi-faceted account plan that is compelling, engaging, and relevant to the drivers of business transformation within the account.
• Orchestrate communications with internal teams, clients, and 3rd party stakeholders. Bring all various teams together and drive them in the pursuit of winning the opportunity
• Execute the bid and account plan. Coordinate with Finance, Legal, Service Delivery, Product, Transition, and R&D teams for content development on pricing, transition plan, tools and technology proposals, and effort estimates.
• Collaborate with the services, product, strategy, and solution teams by contributing to the identification and development of new or expanded go-to-market offerings.
• Engage in business development activity with Sales leads to creating future opportunities within existing and new accounts.
• Track industry, market trends, and competitive threats. Understand and apply their implications to the customer’s business.

Is this opportunity right for you? We’re looking for candidates who:

• Holds a bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• +10 years’ experience in relevant business/ solution consulting of software products, services, solutions and/or SI capabilities.
• +8 years’ experience within the telecommunications industry in a business / solution consulting, System integration, product/solution vendor or deal lead capacity.
• Has experience in client-facing roles, particularly in IT services or software delivery.
• Has proficiency in English and Spanish in a business environment.
• Customer-focused mindset, ensuring that all delivery efforts align with the client’s expectations and business goals.
• Showcase strong communication and interpersonal skills to manage customer interactions effectively.
• The ability to think about business in a way that is abstract from how business functions are implemented by technology.
• Ability to lead customer engagements at multiple levels.
• Ability to operate in a multi-cultural environment with an understanding of business and decision-making processes in different geographic regions.

Our Guiding Principles

Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental and Medical
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

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Location(s):

Colombia RemoteMexico Remote