Senior Customer Architect

At Imply, we are on a mission to help developers become the new heroes of analytics. Our unique database, built from Apache Druid, enables them to develop the next generation of analytics applications.  With Imply, developers can build without constraints as our database lets them create interactive data experiences on streaming and batch data with limitless scale and at the best economics.  

Backed by leading investors including a16z and Bessemer Venture Partners, Imply is on a fast growth trajectory - disrupting the $100B database market - with customers including Pepsi, Zillow, Splunk and more. Come join our team of disruptors, pioneers, and innovators!

Key Responsibilities

• Collaborate with sales teams to design and present technical solutions that address customer needs during pre-sales engagements, contributing to new and growth revenue opportunities.
• Lead customer implementations, ensuring smooth onboarding, measurable value delivery, and establishing a foundation for long-term success.
• Act as a trusted advisor by proactively identifying opportunities to optimize solutions, address customer challenges, and uncover additional use cases that drive customer satisfaction and retention.
• Partner with customer success and account management teams to drive renewals by demonstrating continued value through technical expertise and strategic guidance.
• Advocate for customer needs by relaying feedback to product and engineering teams to improve solutions and address gaps.
• Troubleshoot and resolve complex technical issues, building customer trust and loyalty through reliable support.

Requirements

• 3+ years of experience in big data, analytics, or distributed systems with customer-facing responsibilities across pre-sales and/or post-sales.
• Strong knowledge of big data architectures, databases, data warehouses, and streaming technologies (e.g., Kafka, Spark, Druid).
• Hands-on experience in at least one cloud platform (AWS, GCP, or Azure) and proficiency in SQL and a programming language (e.g., Python, Java).
• Proven ability to deliver enterprise solutions, guide customers through technical challenges, and demonstrate measurable business value to drive renewals and customer satisfaction.
• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
• A collaborative mindset with a focus on fostering customer success, retention, and growth.

Bonus Points

• Expertise in real-time analytics platforms (e.g., Druid, Pinot, Cassandra).
• Familiarity with BI tools (e.g., Tableau, Power BI, Looker) and data storytelling.
• Experience with containerized deployments (e.g., Kubernetes, Helm).
• Success in driving outcomes using MEDDIC or similar methodologies.
• Passion for mentoring others and creating a culture of technical excellence.

What we offer:

• Provident Fund - Employer will contribute Equivalent to your contribution to the Provident Fund
• Private Medical Insurance
• Group Life & Accident Insurance
• Paid Time Off
• Phone/Internet Allowance
• Home Office Equipment Reimbursement

Individual compensation will be determined based on the candidate's experience and qualifications aligned with Imply’s internal levelings guidelines and benchmarks. The below range encompasses roles with on target earnings. This role is also eligible to participate in Imply’s equity plan subject to the terms of the applicable plans and policies.

Don’t meet every single requirement? Studies have shown that certain minority groups are less likely to apply to jobs unless they meet every qualification. At Imply, we are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or for other roles in the future. 

Imply is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Please note, applications and candidate submissions are subject to our privacy policy and, for California residents, the CCPA terms available at https://imply.io/privacy.

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