Senior Credit Controller

About PXC

About the role

We are searching for a Senior Credit Controller to join our Credit Control team. This team has a focus on collecting and reducing risk to bad debt, whilst doing this it is important that the senior is the connection between leadership and the team, mentoring and passing on knowledge to the wider team.

By using a strategic approach the Senior Credit Controller will deliver on their individual goals as well as support the wider team to hit and achieve their targets. This role will be based out of our Soapworks office, and we offer flexible and remote working, this will be around the successful delivery of the role.

Your responsibilities

B2B Credit Control

Is accountable for a portfolio of accounts and uses excellent verbal and written communication skills to secure payment for wholesale services provided to partners of TalkTalk. Makes decisions in line with the credit policy, applicable regulations and credit control processes. Is empowered to make decisions within the remit of the role and empowers the team to do the same.  Promotes best practice within the team.  Knows when to take action and when to escalate.

Customer Focused

Will find out why the debt is open, gathers the right information to enable dispute resolution, and uses new or existing relationships to make sure a resolution is reached.  As a Local Quality Manager, is responsible for the writing and maintenance of processes as well as identifying opportunities for continual improvement.

Performance and Target Driven

Has a desire to achieve and to see the team excel.  Is results driven and responsible for personal and team targets, and customer satisfaction. Is assertive and confident to protect the revenue of the business whilst balancing the needs of the customer and takes personal responsibility for quality, accuracy, and security.  Works independently, consistently follows processes, takes ownership, and drives the outcome. Is structured and analytical, has an eye for detail and completes all tasks to a high level of accuracy.  As a subject matter expert, provides first line to support to the team and provides operational cover in the absence of the Credit Manager.  Provides direct and actionable feedback and encourages the team to share new ideas and ways of thinking.

Stakeholder Management

Builds long lasting relationships with the TTWS Credit Control team and key stakeholders, such as, our partners, account managers, customer service and billing teams. Holds stakeholders to account with time bound actions and promotes stakeholder management within the team. 

Risk Management

Has an appetite for managing credit risk and understands how this data will impact prioritisation of the portfolio.  Knows the difference between unwilling and unable to pay and takes the appropriate action.  Leads and promotes a risk-based approach to collections, demonstrating best practice for risk mitigation.  Anticipates and responds to changes in customer behaviour to prevent further ageing of debt.

To be successful in the role

Essential:

• B2B Credit Control Experience

• Performance Driven

• Driving and Influencing Team results

• Effective Time & Prioritisation Management

• Effective Communicator

• Customer Centric

• Analytical mind and terrific with large data sets

• Excel – Basic level
   

Desirable:

• Experience working with Telco or large organisations

• Risk Management Experience

• Innovative in solving problems

• Previous Senior responsibilities

• People Leader

• Mentoring

How we look after our employees 

Here are just some of the ways we recognise and reward our colleagues:

• Our brand new “PXC Flex” benefit has launched in January 2025 and includes Flex30, an additional 30 hours* of leave every year for you to use how you wish

• Our hybrid working policy offers you flexibility to work from home 60% of the time, with the other 40% connecting with your colleagues in one of our fantastic, accessible and collaborative office spaces

• A starting holiday allowance of 25 days* holiday and up to 10 extra days* leave via our holiday purchase scheme

• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus

• Free broadband for all employees plus gifts for major life events such as marriages and births

• Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash

• A range of inclusive employee networks to help integrate employees into life at PXC

(* Days and hours are based on a full-time employee’s working pattern and leave is pro-rated for part-time employee)

At PXC, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.