At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.
Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition
Job Purpose:
This position is accountable for creating effective, customer-centric B2C experience strategy for the Lending Business Segment in an increasingly digital journey by leveraging scaled partner integrations, marketing and content tactics. The individual will create and implement strategics working collaboratively with lending product, marketing, creative services, technology consumer insights, analytics, and digital teams leadership to build and deliver the plans leading to a significant shift in business outcomes.
Advocating for the consumer in a b2b2c business model to ensure they have a voice at the table. This position will be instrumental in providing a cohesive and executable strategy to drive revenue in new ways with a complex product structure.
Job Responsibilities:
- Translate Lending strategies into a consumer experience strategy by creating measurable and executable roadmaps
- Create an environment of innovation with an agile framework.
- Lead team of cross-functional resources to strategize, implement and measure initiatives with emphasis in integrated technologies, E-commerce and digital marketing.
- Advocate for the consumer in every room.
- Collaborate with leadership and peers to prioritize work.
- Align resources within the lending segment and shared services as needed.
- Collaborate with peers to influence research and testing strategies.
- Influence ecommerce, technology and digital marketing capabilities.
- Proactively assess and monitors execution of the plan to ensure effectiveness.
- Communicate results and recommendations.
- Comfortably present to all levels of the organization, to customers and to industry peers.
- Exercise initiation and creativity in seeking solutions to business issues and problems using consumer insights to guide development.
- Lead multiple aspects of projects, including defining key deliverables, tracking accountabilities, handling logistical details, and proactive communications.
- Understand industry and consumer trends sharing insights that are relevant to advancing experience.
- Achieve timely deliverables with minimal support.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Job Requirements:
- Bachelor’s degree in Business, Marketing, Experience Design, Finance or equivalent work experience – MBA preferred.
- 10+ years of experience working in digital product management, customer experience, muti-channel management, preferably in financial services.
- Ability to create and execute multi-year roadmaps that deliver consistent value.
- B2B2C business model experience with knowledge of the complexities and opportunities.
- Strong digital marketing, technology (including leveraging API’s) CX and Ecommerce experience
- Demonstrated ability to assess risk, create, execute, measure, and manage diverse initiatives based on consumer data-driven insights.
- Fosters collaboration and is a clear, concise, and compelling communicator.
- Demonstrated success influencing without authority in a matrixed organization to drive business results.
- Proactive and solutions oriented
- Financial acumen to drive ROI.
- Consumer centric mindset
- Detail-oriented with the ability to multitask and prioritize projects.
- Demonstrated success with problem-solving and innovation.
- Comfortable with ambiguity.
- Ability to manage multiple workstreams
- Demonstrated ability to build new processes/procedures that are collaborative and extendable.
- High degree of professionalism as demonstrated in communication, interpersonal skills and customer service.
- Comfort in presenting to groups of all sizes and levels, both internally and externally.
- Ability and willingness to travel up to 15% of the time
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If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.
Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.
Base Salary Range:
$119,100.00 - $178,700.00
At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.
Accommodation request
TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.
What We Do
We believe a brighter financial future should be accessible to everyone. Built on the principle of “people helping people,” CUNA Mutual Group is a financially strong insurance, investment and financial services company. Through our company culture, community engagement, and products and solutions, we are working to create a more equitable financial system that helps to improve the lives of those we serve and our society.
In 2020, the CUNA Mutual Group Foundation donated $3.8 million dollars to support more than 80 community partners and organizations, including several credit union foundations.
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