1. Understand the complaint/failure/CAPA investigation requirements based on International Standards: GMP and ISO standards.
2. Act as the site complaint representative in Global Complaint Community.
3. Review customer complaint report and initiate complaint investigation.
4. Collaborate with other Departments and generate technical investigation report to respond Customer’s complaint.
5. Periodic reviews of customer’s complaint trends, analysis and provide feedback for the effectiveness of corrective preventive actions.
6. Involve in the product recall, FAA, and mock recall when required.
7. Working in accordance with the HSE Manual and documented procedures, and reporting HSE issues to the respective area owners.
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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
