Overall Responsibilities:
The Senior Communications Specialist plays a pivotal role in developing internal communications strategies and plans; enhancing MSH’s communication tools; and implementing a variety of communications, knowledge management, and change management initiatives for both home office and field-based staff.
1. Manage internal communications and engagement strategy - 15%
- Create and implement an annual internal communications and engagement strategy with goals (outcomes), activities, and measures of success.
- Analyze the effectiveness of existing channels and activities; implement improvements; retire outdated channels; and develop new ones as needed.
- Establish and maintain production schedule(s) for all internal content and events encompassed in the strategy.
2. Produce and quality control internal content - 50%
- Produce the weekly global internal newsletter, Friday Focus.
- Produce an alumni newsletter quarterly.
- Produce worldwide internal communications from the CEO, including monthly emails and blogs.
- Support worldwide internal communications from all other MSH internal stakeholders.
- Manage announcements and events on the MSH intranet, updating at least weekly.
- Manage MSH staff blogs.
- Manage the CEO’s content on the MSH intranet.
- Manage relevant Viva Engage channels, including All Company.
- Support staff with original content needs (video, writing, graphics) on an ad-hoc basis.
- Support MSH staff capacity to use available platforms for internal communications and engagement.
3. Manage internal events - 30%
- Assist Chief of Staff and Chief Communications & External Affairs Officer in producing three global staff meetings per year.
- Manage monthly and annual in-person social events in the US (Arlington, VA) office
- Contribute, on a rotating basis, to leading monthly MSH Global Knowledge Exchanges – internal webinars for MSH staff to share experiences and evidence from their work, to foster engagement and cross-team learning.
4. Contribute to organizational Requirements - 5%
- Contribute to implementing, socializing, and measuring progress against relevant organizational strategies including the MSH Strategy FY23-30.
- Participate in Communications department meetings and initiatives as required
- Provide backup for related Communications Department functions, including MSH external website updates.
- Participate in MSH required processes, courses, and initiatives (required learning, annual performance reviews, etc.).
QUALIFICATIONS
REQUIRED MINIMUM EDUCATION:
- Bachelor’s degree or equivalent experience in the areas of communications, journalism, or similar.
REQUIRED MINIMUM EXPEREINCE:
- 4 years working on communications programs, preferably for a global organization with a focus on strategy, enhancing communications, improving services, and engaging employees. Experience working on internal communications.
- Experience with multimedia platforms, website development, and management. Experience ghost-writing for executives.
KNOWLEDGE AND SKILLS:
- Excellent communication, writing, planning, and organizational skills
- Experience in coordinating activities and managing relationships with employees, content administrators, stakeholders, IT teams, and external agencies.
CORE JOB COMPETENCIES:
- Ability to think creatively and strategically about communications, knowledge sharing, and employee engagement in a global, mobile organization
- Independent worker who is self-starting and enthusiastic with proven ability to take ownership for results
- Confident in the role of driving change and able to work under pressure with multiple priorities.
- Stakeholder management skills; ability to communicate priorities clearly while maintaining relationships throughout a matrixed organization.
- Ability to represent MSH with integrity and impeccable judgement.
- Sense of humor, team player, and dedication to global health work
PHYSICAL DEMANDS:
- Travel requirements: Keyboard use, Pulling drawers, Lifting papers 10lbs., ETC.
The expected salary range for this position is: $75,000.00 - $84,000.00 annually (U.S. locations only).
MSH considers multiple job-related factors when determining an offer, including but not limited to, business and organizational needs, candidate qualifications, internal equity, location, and internal budget.
Salary is just one of many aspects of our total rewards package; at MSH, our goal is to provide you with a comprehensive set of competitive benefits that includes a substantial vacation, sick and holiday policies, training and development programs, competitive insurance coverage for health, vision, dental, life, short-term and long-term disability, 401k plan, Flexible Spending Account, among others.
The selected candidate will have a flexible work schedule combining remote and in-office work from one of MSH's US offices at a set frequency.
MSH is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender or gender identity, religion, creed, citizenship, national origin, age, veteran status, or disability unrelated to job requirements. MSH will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, MSH has developed and maintains an affirmative action program and plan.
EEO is the Law - English
EEO is the Law - Spanish
Pay Transparency Nondiscrimination Poster
Know Your Rights - Workplace Discrimination is Illegal
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
MSH EEO-AA Policy
