Senior Coastal Lead

The Senior Coastal Lead is responsible for fulfilling our promise to our customers through reliable first- and last-mile delivery. The role bridges commercial pursuits with operational efficiency.

This position is part of the Europe TbM (Transported by Maersk) Operations business unit. Europe TbM Operations is an engaged team who are ultimately responsible to deliver the promise that Maersk makes to our customers. We achieve this through ensuring that our customers cargo is loaded and delivered on time; providing accurate and realistic vessel schedules and allocation management; proactive coordination with our partners and suppliers; driving port productivity; procurement and management of costs (Container Yard, Port Expenses and Foreign Feeder); ensuring our customers cargo is loaded and discharged as per their plan; ensuring that equipment is available for our customers where and when needed. We put the customer first in every action taken. Europe TbM is an international and diverse environment with approximately 1150 colleagues located in offices in various locations throughout Europe. The Europe TbM main office is based in Rotterdam, the Netherlands, with further offices throughout Europe.

We Offer:

Maersk offers you an exciting career opportunity, working in highly engaged teams, in an international, challenging business environment characterized by high pace and diversity with focus on creating valuable relations with our current and new customers.

Key Responsibilities:

Be the first line of escalation for internal and external stakeholders.

Lead discussions with 3rd party suppliers on their performance and ensure their service is in line with our company deliverables.

Lead the execution readiness for the modular network and drive the overall cargo reliability direction.

• Drive a strong customer experience and support the commercial growth agenda.
• Lead vessel scheduling on our feeder own assets, including berth planning coordination, ensuring reliability, service delivery and, bunker efficiency and the coordination of the vessel delivery/re-delivery plan.
• Drive cargo reliability with feeder operators and ensure that connections at hub ports are protected.
• Maintain feeder schedules to allow for accurate planning across the Maersk network thereby ensuring customers have reliable information on their cargo arrival and departure times.
• Proactively manage bookings vs vessel allocation ensuring to optimize vessels and network toward demand.
• Own, manage and communicate all contingencies related to your services, keeping the customer impact at the center of your decisions.
• Achieve high levels of utilization across all your FEO services through forecast management and downfall analysis.
• Drive a strong customer experience and support the commercial growth agenda through executing a reliable network.
• Plan in advance for seasonality changes with feeder operators, commercial desks, Areas, ROM, etc so that demand is met and network is optimized.
• Support the execution of empty flow through close collaboration with the equipment and flow teams.
• Champions and drives improvement initiatives within the team and across departments to optimize internal processes, in line with Maersk's Transformation & Digitalization journey as well as Customer Centricity.

Who we are looking for:

• Solid logistics experience within the maritime industry.
• Bachelor's degree in Logistics, Maritime Studies, Supply Chain Management, or related field.
• Proven problem-solving skills and the ability to act quickly in high-pressure situations.
• You are driven by creating the best customer outcome and who displays customer centricity through all communication.
• You drive quality and the improvement of products and services.
• Demonstrated ability to foresee and mitigate potential logistics disruptions.
• You understand the importance of team work to achieve results.
• You dare to make challenging decisions.
• You take ownership and are comfortable dealing with ambiguity and complexity.
• You foster teamwork and brings stakeholders together.
• You are fluent in English. Spanish and French would be a plus!

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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