What We Do
Roo (www.roo.vet) has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users.
Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets.
Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!
About the Role
Roo is actively seeking a dedicated and results-driven Expired Shift Specialist to oversee the management and resolution of expired shift situations on our innovative veterinary staffing platform. This specialist will be instrumental in maintaining strong engagement with hospitals and veterinarians by proactively addressing issues related to expiring shifts. This position requires effective cross-functional collaboration, exceptional problem-solving skills, and a commitment to customer satisfaction and retention.
Key Responsibilities
- Proactively monitor and manage expiring shifts, initiating timely outreach to hospitals to ascertain the status of pending shift requests.
- Identify and address whether the hospital no longer requires the shift, has overlooked taking action, or has concerns with the assigned veterinarian.
- Engage veterinarians whose shift requests have expired to assess their preferences and facilitate the identification of comparable shift opportunities through data-driven insights.
- Collaborate effectively with internal teams, including Business Development, Account Management, and Operations, to foster veterinarian retention and ongoing platform engagement.
- Employ targeted retention strategies to re-engage veterinarians and strengthen relationships with both hospital clients and veterinary professionals.
- Maintain comprehensive and accurate records of all communications and interactions in Zendesk and HubSpot.
- Utilize data analysis tools such as Mode to identify trends, inform decision-making, and enhance matching efficiency between veterinarians and available shifts.
- Recommend and implement process improvements aimed at reducing shift expirations and elevating the overall customer experience.
Qualifications and Requirements
- A minimum of 3 years of experience in client/customer support, preferably within a dynamic, high-growth, or start-up environment.
- Proven experience in customer retention strategies and proactive client outreach.
- Demonstrated problem-solving capabilities with a proactive and solution-oriented approach.
- Superior communication and interpersonal skills, with a collaborative and team-oriented mindset.
- Proficiency with customer support tools, specifically Zendesk and HubSpot.
- Familiarity with data analytics platforms such as Mode for trend analysis and decision support.
- Exceptional organizational skills, attention to detail, and efficiency in task management.
- Flexibility and adaptability to thrive in a fast-paced and evolving work environment.
- Prior experience within the veterinary industry or an understanding of veterinary staffing requirements is highly desirable.
All rates quoted below are per hour. This is a non-exempt position.
Exact compensation may vary based on skills, experience, and location.
California pay range
$28—$38 USD
New York pay range
$28—$38 USD
Washington pay range
$25—$34 USD
Colorado pay range
$23—$32 USD
Texas pay range
$23—$32 USD
North Carolina pay range
$22—$30 USD
Core Values
Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!
What to expect from working at Roo!
For permanent, full time employees, we offer:
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans.
- 401K
- Unlimited Paid Time Off.
- Paid Maternity/Paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including for regional team building events.
Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.
Ready to join the Roo-volution?!
Top Skills
What We Do
Roo is a first-of-its-kind online veterinary relief service platform that gives veterinarians, vet techs and hospitals complete control over where and how they work. We at Roo see ourselves as more than just a vet recruitment agency. We saw veterinary clinics whose clients' needs outpaced their ability to fulfill them, and we saw veterinarians and vet techs working themselves to the bone at the mercy of everyone else's demands.
We aim to transform the animal healthcare workplace to empower the veterinary professionals who make it so special. Veterinary medicine is so much more than just a job – it’s a passion.
Combining innovative technology with an unmatched personal touch, Roo will change how you think about veterinary staffing. Join our growing community for free today.
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