Senior Client Relations Administrator (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Senior Client Relations Administrator is responsible for managing client interactions with a demonstrated passion for building strong relationships. The Senior Client Relations Administrator will engage with internal and external parties to address all client needs in a professional and timely manner.  The ideal candidate for this role has a team player attitude and is self-motivated to delivering great results.  This role requires a highly organized, dynamic, and responsive individual with strong customer focus and the desire to exceed clients’ expectations.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to the Broadridge Office in Andover, MA and given the flexibility to work from home.

Responsibilities:

• Partners with clients to coordinate the composition of mutual fund/ETF regulatory documents within client defined and SEC mandated SLA’s.  Ensures final documents are signed off and approved by the client for distribution. 

• Establishes productive, professional client relationships through unparalleled support, service and value to drive client satisfaction.

• Owns and addresses client needs and issues from inception to resolution, provides updates and follow ups as needed.  Proactively partners with internal teams to communicate client requirements and turnaround time expectations.

• Ability to anticipate client needs and proactively reaches out to discuss opportunities that may help the client achieve goals.

• Actively tracks client projects, updating and monitoring internal reports to ensure the timely and efficient progression of each project.

• Creates and presents business reviews to clients.

• Subject matter expertise in the areas of regulatory document composition, SEC regulations and Broadridge systems.

• Serves as the primary point of contact for assigned clients.

Education/Qualifications:

• BA/BS required

• 5-7 years of experience in a Client Services role within the financial services industry

• Document composition and filing experience for mutual funds and/or ETFs

• Excellent written and verbal communication skills, with a strong attention to detail

• Self-motivator who can adapt/respond to different types of requests on-the-go

• Intellectual curiosity for learning new skills and tools

• Ability to bring new ideas and help build more efficient processes

• Experience in a fast-paced working environment and the ability to multi-task, prioritize and manage time effectively

• Intermediate/Advanced skills with Microsoft Office, JIRA, and other tools/applications

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. 

US applicants: Click here to view the EEOC "Know Your Rights" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].