THE ROLE
The Senior Change Manager role is responsible for leading and delivering complex underwriting technology projects within a specialty insurance environment. This role requires expertise in managing end-to-end project lifecycles, aligning stakeholders, and ensuring the successful implementation of innovative underwriting solutions that drive business efficiency and regulatory compliance.
You will be responsible for overseeing all aspects of the organisation, approach, and timeline. Additionally, you will ensure effective stakeholder management and communication, including engagement at the Committee or Executive level when necessary.
MAIN RESPONSIBILITIES
- Lead the planning, execution, and delivery of underwriting technology projects, ensuring they meet business objectives, timeframes, and budget constraints.
- Engage with underwriting teams and business stakeholders to understand requirements and translate them into technology solutions.
- Work closely with IT, data, and vendor teams to develop and implement underwriting systems, ensuring integration with existing platforms.
- Define and track project scope, goals, milestones, deliverables, and key performance indicators (KPIs).
- Develop and maintain detailed project plans, risk logs, and stakeholder communication plans.
- Manage project governance, ensuring adherence to regulatory requirements and company standards.
- Identify and mitigate risks, resolving issues that may impact project delivery.
- Drive collaboration between business and technology teams to optimize underwriting processes and enhance decision-making capabilities.
- Report regularly on project progress to senior management and steering committees.
- Foster a culture of continuous improvement and innovation within the underwriting technology space.
OUR REQUIREMENTS
Relevant experience
- Experience: Proven track record of successful delivery, preferably within the specialty insurance or Lloyd’s market.
- Domain Knowledge: Strong understanding of underwriting processes, insurance technology, and regulatory requirements.
- Project Management Expertise: Successfully managed tech projects with Agile, Waterfall, and hybrid methods.
- Stakeholder Management: Ability to influence and engage underwriting leaders, IT teams, and third-party vendors.
- Technical Acumen: Familiarity with underwriting platforms, policy administration systems, and data analytics tools.
- Risk & Compliance: Awareness of regulatory considerations such as Lloyd’s and FCA compliance.
- Communication: Excellent verbal and written communication skills, with the ability to present complex concepts to diverse audiences.
- Problem Solving: Strong analytical and problem-solving skills to drive project success.
- Certifications: PMP, PRINCE2, AgilePM, or equivalent preferred.
Personal skills
- Collaborative approach to problem solving
- Strong stakeholder management and communication skills
- Innovative and pragmatic
- Professional outlook
- Flexible at all times
- Proven interpersonal skills
- Proven organisational skills
- Adapt to a pressured environment
- Self-motivated and enthusiastic
- Able to identify solutions, rather than raise issues
ABOUT US
Chaucer is a leading insurance group at Lloyd’s, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups.
Our headquarters are in London, and we have international offices in Bermuda, Copenhagen, Dubai and Singapore to be closer to our clients across the world. To learn more about us please visit our website.
Chaucer is committed to diversity, actively values difference and respects people regardless of the protected characteristics which are outlined in the Equality Act 2010 (UK legislation) as a result of the Equal Treatment Directive 2006 (EU legislation).
A diverse workforce and an inclusive workplace are core to our success as a business and integral to our winning strategy and culture. We recruit from the widest available pool of talent, and our hiring, assessment and selection process is fair, free from bias and one which ensures we select the right person for the job, based on merit. We are committed to promoting a culture that actively values difference, and recognises that everyone has the right to be treated with dignity and respect throughout their employment.
We are open to considering flexible working arrangements for all roles and encourage you to outline your needs during the interview process.
Top Skills
What We Do
Chaucer are a leading specialty (re)insurance group working with brokers, coverholders and clients to protect and support business activities around the world. Our services are accessed both through Lloyd’s of London and the company markets.
We are defined by an enterprising, bespoke approach to (re)insurance, enabled by the individual character, experience and imagination of our expert teams.
Chaucer is a member of the China Re Group and backed by their financial and operational resources. China Re is one of the world’s largest reinsurance companies whose outstanding and comprehensive strength is rated A (excellent) by AM Best and A (strong) by S&P Global Rating.
