Senior Business Systems Analyst

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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

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We are looking for a highly motivated individual to join our Products & Technology team in Toronto in the role of Senior Application Support Analyst.  You will be part of a growing product development team that delivers new and existing products and services within the Pensions group.

Senior Application Support Analyst is a great career choice for anyone who enjoys thinking analytically and digging for evidence to answer questions and solve problems.  If you’re the kind of person who wants to find the answer whenever you hear an interesting or challenging question, this will be right up your alley.

As a member of this team, you will be responsible for:

• Analyzing existing system functionality, data, and infrastructure, and how the systems communicate with one another

• Identifying, defining and proposing long term solutions and/or enhancements to problems or existing processes

• Investigating and defining detailed business requirements by understanding current state and future state, looking for opportunities to create efficiencies and ensuring that technical teams understand what to build

• Engaging business clients to elicit requirements, understand objectives and perform data validations

• Ensure that requirements are accurately captured and understood by the teams that will be working on them

• Defining and executing business test plans as needed

• Communicating effectively with other analysts and various other partners

• Leading change and communicating impacts to partners and fellow team members

• Exhibiting the ability to work on multiple projects simultaneously and ensuring timely delivery

• Contribution to the identification and escalation of gaps within the business requirements and testing scenarios that could impact testing

• Anticipate issues and make recommendations to mitigate risks; support ad-hoc analysis to identify the root cause of issues and resolve issues in a timely manner ensuring minimal disruption to stakeholders

• Participate in activities related to year-end system updates

• Connecting with our customers to conduct requirement gathering and performing ad-hoc queries (ex. SQL) and reports to analyze customer data

• Recommend and implement solutions based on analysis of issues and implications for the business

• Understanding and communicating financial and operational impact of any changes

• Building and maintaining strong working relationships with multiple levels of clients, team and partners

• Collaborating with IT and business staff to recommend and develop solutions for identified business requirements and needs

To succeed in this role, you should have:

• 5+ years understanding the capabilities in interconnected systems and in finding ways to document them so they can be easily understood by other people

• Knowledge and understanding SQL and database concepts will be an asset

• Consistent track record of building business relationships with experience in aligning expectations across various partners

• Motivated and keen to work in a collaborative environment with a focus on team success

• Post-secondary education / accreditation in job related field or related experience, as well as additional course work in pension adjust administration (PPAC designation or progress toward PPAC designation)

• Good understanding of Pension Administration

• A track record of “thinking outside the box” and looking at a challenge through multiple lenses

• Experience of applying innovative solutions and working with business stakeholders to challenge the status quo, deliver solutions that tackle business problems and meet business requirements

• Knowledge of systems development life cycle, IT processes and ability to grasp complex technical concepts and translate it into business language

• Strong ability to manage multiple priorities, work under pressure to meet deadlines

• Experience in writing non-functional requirements

• High integrity and discretion to ensure the confidentiality of sensitive information

• Eagerness to constantly learn and update your skills in our cross-platform environment

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.