Senior Business Program Manager

The Role

We are seeking an experienced Senior Business Program Manager to work closely and partner with the Head of Infrastructure in executing the overall mandate of the group and driving cross-functional strategic work across our organization. You will collaborate with technology, product, and finance leaders to lead monthly, quarterly, and annual planning activities. You’ll be asked to establish forums to improve alignment across operational processes, lead and report on Objectives and Key Results (OKRs), and partner with Sr. Engineering managers on the team to synthesize their book of work and delivery plans to key stakeholders. 

We are looking for someone with strong program management experience to own, drive and implement consistent processes across our team. The ideal candidate can manage complex situations and has a bias for action and acute attention to detail.   Being viewed as a trusted partner and collaborator is a critical success factor. 

We embrace a culture of collaboration and experimentation while striving and encouraging all team members to focus on continuous improvement and learning. We openly welcome diverse perspectives and people who are not afraid to challenge assumptions and prior ways of working.  Otherwise, how do we innovate, learn and grow as a team and individuals?   

How You'll Help Take Us There

• Provide thought leadership and collaborate with technology teams and cross-functional stakeholders to deliver on the team's strategy and roadmaps 
• Leading the team's strategic planning and budgeting process to ensure alignment with business objectives and desired outcomes, overseeing the monthly reporting and quarterly planning process for the team 
• Manage the cloud spend and budget analyzing the trends month by month
• Establish and manage reporting and metric requirements for the team 
• Develop, execute, and validate processes that will drive operational excellence 
• Lead all aspects of the team's communication strategy and organizational change management efforts 
• Develop executive-level reporting, communications, and presentations 
• Facilitation and support of budget and vendor oversight and related processes, providing thought leadership to help identify and drive improvements
• Lead the retrospective of the group's annual plan and quarterly Product Increment (PI) planning process and assist in prioritization.  Focus on areas to improve and ensure alignment across the group 
• Own the bi-weekly leadership team meeting, ensure meeting time is spent effectively, and that any follow-up action items are executed
• Own process improvement for existing and needed infra processes

What We’re Looking for  

• 10+ years’ experience in a business and program manager role, preferably at a Fintech, high-growth start-up, investment banking, private equity, or similarly fast-paced environment 
• Experience leading and supporting activities related to financial management, budget analysis, and vendor management 
• Experience leading and managing activities related to workforce strategy, recruitment, and talent management 
• Will lead a small team; prior people management experience is beneficial 
• Experience utilizing models for strategy development, planning, decision-making, and budgeting within organizations is a plus 
• Data-driven approach to influence decision making 
• Strong knowledge & comfort utilizing technology tools, including but not limited to Microsoft Office suite (especially Word, Excel, PowerPoint), Jira, and Confluence 
• High comfort level with rapidly changing and, at times, ambiguous situations with an ability to help craft a clear path forward 
• Excellent problem solver who enjoys new challenges and demonstrates strong decision-making skills and judgment 
• Exceptional interpersonal and communication skills; ability to manage up and across to get the job done without formal authority 
• Strong facilitation skills, with the ability to synthesize multiple points of view, build consensus, and drive the next steps 
• Demonstrated qualitative and quantitative analytical skills to assess situations, break down complex problems, identify strategic tradeoffs, and apply learnings in a larger context 
• Ability to build solid relationships and work with individuals at all levels of the organization 
• Commitment to confidentiality and discretion in appropriately handling sensitive information is required 

What You Can Expect from Us

• Hybrid Environment: Our employees enjoy a mix of working in the office and from home
• Free Food: We provide free lunch for employees when they are working in the office. Plus, our offices are stocked with snacks
• Paid Time Off: Competitive PTO package including vacation and personal days, sick leave and charity days
• Generous Parental Leave: Up to 20 weeks fully paid leave
• 401(k): Dollar-for-dollar employer match up to $17,500
• Employee Stock Purchase Plan: Employees can purchase MarketAxess common stock at a discount
• Wellness Stipend: We provide employees with up to $1K annually towards gym memberships, home office equipment and more
• Onsite Healthcare: We offer convenient access to world-class care through Mount Sinai at our Hudson Yards location
• Tuition Assistance and Professional Development: Benefit from live and on-demand learning, role-specific training, employee-led Lunch and Learns and guest speakers
• Core benefits: Highly competitive medical, dental, and vision programs

For job positions in NYC, NY, and other locations where required, the estimated salary range for a new hire into this position is $150,000 USD to $215,000 USD. Actual salary may vary depending on job-related factors, which may include knowledge, skills, experience, and location. You may also be eligible for annual cash incentives, equity, and other benefit programs.

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying.

All of your information will be kept confidential according to EEO guidelines.