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- Manage/lead complex strategic initiatives and navigating organizational changes with client & operational focus and meticulous attention to detail
- Works with operating leaders and teams to uncover and assess process improvement opportunities, identify the needs of the enterprise, and facilitate the implementation of enhancements that utilize best practices to streamline processes, drive organizational behavior, and enhance user and client experience
- Actively engage and communicate with stakeholders at all levels, fostering transparency and alignment on strategic objectives
- Manages process improvement initiatives throughout lifecycle including identifying, planning, performing, and implementing business process improvement solutions, conducting assessments of current processes and identifying opportunities for improvements, documenting current and future state, including process mapping, performing cost and benefit analysis, identifying and removing barriers that slow or prevent the successful attainment of process/productivity improvements, work with internal teams on design and implementation of communication, training and change management plans, and ensuring that projects are completed on time and within budget
- Develops and delivers presentations to senior-level steering committee (or similar body) representing the development of project objectives, negotiations of project scope with vendor, risk identification/mitigations, negotiations on project deliverables, timelines and resources.
- Manages vendor relationships, including conducting planning sessions with vendors and service providers, and defines project and performance expectations and measurements.
SUPERVISORY RESPONSIBILITIES:
This job does not have supervisory duties.
MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:
- Bachelor’s Degree in Business, Financial services or related field.
- 10+ years in the Financial Services industry; and/or equivalent combination of education and experience.
- Demonstrated ability to apply work with mathematical concepts such as probability and statistical inference
- Demonstrated project management experience
- Demonstrated ability to think critically and problem solve
- Ability to read and interpret documents required to perform essential job functions
- Experienced user of Microsoft Office applications, including Excel, PowerPoint, and Office
- Basic knowledge of and exposure to the banking industry and banking concepts, preferred.
ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:
- Ability to work under stress and meet deadlines
- Ability to operate a keyboard if required to perform the essential job functions
- Ability to read and interpret a document if required to perform the essential job functions
- Ability to travel if required to perform the essential job functions
- Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.
Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.
What We Do
We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas.
Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers.
Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.
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