Senior Business Procedures Consultant II - 7895

Description and Requirements
Global Customer Service and Operations is a part of Global Technology & Operations and is responsible for delivering a differentiated customer care experience through interactions grounded in trust and empathy, reinforced by a continuous improvement mindset and operational excellence. Whether our teams are answering customer calls, processing claims or supporting critical operational work, they are doing so in care of our customer. We live MetLife's purpose every day, Always with you, Building a More Confident Future.
When you join the Global Customer Service and Operations Team at MetLife, you're joining a team that's driving transformational change in an industry we've long defined. We achieve this through starting each workday with a singular, united purpose: to care for our customers and each other. We hire smart, collaborative people who understand that when we're kind to each other and empathize with coworkers and customers alike, we make a lasting impact. We embrace inclusion, actively listen, and ensure everyone has what they need to succeed. This allows us to think bigger, innovate faster and win together.
Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office
Once a month in office for meetings
The Senior Business Procedures Consultant II is a critical role and will have significant interactions with business partners such as external compensation, auditing and compliance, sales, underwriting and compensation agile team, and technology teams supporting the Sales and Compensation (SCA) organization to include both the Holdings and Group components . A key function of this role is the design and maintenance of key data analytic tools while also leading critical projects and initiatives impacting the Sales Compensation Administration Organization.
Key Responsibilities:
• Designs, implements and maintains key data analytic tools to track and trend business outcomes.
• Prepares, validates and tests loader files for the Group SCA organization.
• Leads annual SOX audit data aggregation.
• Interprets and translates metrics into compelling and insightful data presentations and visualizations, that effectively communicate key trends.
• Conducts complex research and analysis to quantify business opportunities and issues and develops formal recommendations for presentation to management.
• Working autonomously, oversees the implementation of very large/critical corporate initiatives, typically spanning the entire organization or include various and distinct LOB's.
• Oversees complex corporate initiatives that include various phases and large cross functional project teams.
• Develops detailed work plans, schedules, project estimates, resource plans, and status reports.
• Runs project meetings and is responsible for project tracking and analysis.
• Provides updates to senior leadership regarding project status and the application and implementation of new or revised procedures, processes, and/or initiatives.
• Leads continuous improvement and simplification by collaborating with key internal partners, GOSC and other SCA teams to increase efficiency and effectiveness.
• Influences and motivates team members that are not direct reports, who span multiple functions and levels across the organization.
• Performs other duties as assigned.
Key Relationships:
• Reports to: Manager - Sales Compensation/ Operations
• Key Partnerships: Group Compensation and Group Holdings
• Direct Reports: None
Candidate Qualifications:
• Bachelor's degree preferred.
• 8+ years' experience in related accounting, budgeting, metrics and reporting, expense management methods, practices, and systems.
• 4+ years of leading multi-functional projects.
• Highly proficient with Microsoft Office suite applications.
• Proficient with data query tools, with expert knowledge of COGNOS, Alteryx and Power BI.
• Experience with data-intensive reporting and automation functions.
• Ability to think critically and strategically, using data to drive decision making.
• Excellent organizational, interpersonal, and communication skills, both written and verbal.
• Proven process improvement skills.
• Takes ownership, influence at all levels, access all stakeholders equally.
• Experience with AGILE/SAFe methodology.
The salary range for applicants for this position is $80,000 - $110,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2025 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$80,000 - $110,000