Senior Business Operations Specialist/Expert

Job Description:

We are looking for an experienced Business Operations Specialist/Expert to complement our DEXIS Business Operations team.

ESSENTIAL DUTIES

• Lead small – middle size commercial projects for Dexis business unit.
• Support strategical Commercial initiatives utilizing project & Lean management capabilities.
• Responsible for operational pricing & customers master regular data maintenance.
• Support of Commercial team and other collaboration teams with Pricing and Customers Master data information.
• Utilize EBS as main methodology to increase organization efficiency and effectiveness.
• Ensure performance tracking against of define KPIs to improved performance of sales and forecast accuracy.

Primary Responsibilities:

• Lean Management: Implement and oversee lean management practices to enhance efficiency and reduce waste across all business operations and ensure EBS is follow as part of daily job. Support & Lead implementation of Standard work across different operational areas.
• Project Management: Lead and support various projects from initiation to completion, ensuring timely delivery, adherence to budget and quality standards.
• Operational Pricing Management: Utilize ERP & CRM systems to manage and optimize pricing strategies, ensuring pricing data completeness in ERPs and control mechanisms of deviated pricing, price leakage to be defined, implemented and followed.
• Master Data Management: Support maintenance and management of master data to ensure accuracy, consistency, and reliability across all business systems.
• Analytical Skills: Analyse complex data sets to provide actionable insights and support strategic decision-making.
• Excel Expertise: Utilize advanced Excel skills to create detailed reports, dashboards, and data visualizations.
• Support to Develop & Maintain Tools: Bring experience with utilization of different online tools to support business operations and enhance user experience during Customers Satisfaction Survey or Quarterly Business Reviews.
• Business Ops Manager Support: To support Business Ops to Manage yearly Commercial planning cycle, support internal/ external business reviews.
• Collaboration:  To build strong collaboration with Country/ Regional Sales Managers and order function to ensure efficiency.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building

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Job Requirements:

Qualifications:

• Ba/BS degree in Business or relevant field
• Business Administration, Operations Management, Economy or a related field.
• Proven experience in lean management, project management, and operational pricing management. Lean Six Sigma Certification is beneficial.
• Proficiency in SAP.
• Knowledge of CRM environment.
• Knowledge of Oracle is beneficial.
• Knowledge of Tableau Reporting is beneficial.
• Strong analytical skills with the ability to interpret complex data.
• Advanced Excel skills, including the use of macros, pivot tables, and complex formulas.
• Experience in web page development and online tools building (advantage).
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• High Level knowledge of Order-to-Case cycle
• Fluent in English, any additional European language is a plus

Preferred Experience:

• Minimum of 5 years of experience in business operations or a related field.
• At least 3 years of experience with lean management/ project management practices.
• Experience with operational pricing management and master data in SAP and Oracle systems.
• Operational experience with CRM System

Operating Company:

DEXIS

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