We are looking for an experienced Senior Business Analyst to play a pivotal role in bridging the gap between our organization and our clients within the professional services sector. In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. Additionally, you will leverage insights from client interactions to enhance business strategies and operational efficiencies.
We are seeking a solution-oriented professional who enjoys collaborating with clients and can effectively communicate complex business and technical concepts. As a trusted advisor to our clients, you will be responsible for delivering prompt, accurate solutions that meet their needs. If you excel in a dynamic environment and are passionate about making an impact, we would love to hear from you.
Responsibilities
- Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary.
- Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently.
- Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges.
- Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings.
Qualifications:
- Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
- 5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
- Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges.
- Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams.
- Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions.
- Self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
- Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus.
Benefits
- Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
- Hone your ability to apply analytical & technical skills apart from a pure customer service role.
- Mentorship to manage internal and external stakeholders.
- Diverse opportunity for career advancement
What We Do
Workforce Optimizer develops, implements and support software solutions that allows enterprises to deploy and manage their workforce optimally. Unlike other approaches that rely on time-consuming manual processes or simplistic, rules-based software, Workforce Optimizer employs breakthrough AI and mathematical techniques that rapidly synthesize and process complex workforce factors to predict labour demand, automatically create optimized schedules, and dynamically redeploys the workforce in real-time based on unplanned events.
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