COMPANY OVERVIEW
Global Atlantic Financial Group is a leading insurance company meeting the retirement and life insurance needs of individuals and institutions. With a strong financial foundation and risk and investment management expertise, the company delivers tailored solutions to create more secure financial futures. The company's performance has been driven by its culture and core values focused on integrity, teamwork, and the importance of building long-term client relationships. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm. Through its relationship, the company leverages KKR's investment capabilities, scale and access to capital markets to enhance the value it offers clients. KKR's parent company is KKR & Co. Inc. (NYSE: KKR).
Watch the Global Atlantic & KKR Partnership Story
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POSITION OVERVIEW:
The Individual Markets Production Management group supports all Operations business functions and other downstream stakeholder groups. The Senior Business Analyst will be an integral contributor towards the execution of key control functions and FAST issue resolution across Individual Markets portfolio, having broad exposure across many Operations business areas.
We are seeking a detail-oriented and analytical individual to join our Production Management team as a Senior Business Analyst. This position offers an excellent opportunity to gain deeper knowledge of, and technical insights within, the FAST platform for Individual Markets. This position can be located in Des Moines, IA or Hartford, CT.
KEY RESPONSIBILITIES:
FAST platform Issue Triage & Remediation Management
- Investigate and resolve data discrepancies or issues affecting new business issuance, post issue transaction processing risk, analytics, accounting, reporting.
- Manage and/or perform remediation activities for reported issues by internal accountable teams such as New Business, Post Issue, Agency Services, Product Ops, Customer & FP Portal, Accounting, EDH related to the FAST platform and connected integrated functions or systems including EXL OnBase, DTCC, RegEd, amongst others.
Control Processes
- Execute daily control processes to address FAST data-related issues caused by system limitations or human error.
- Ensure proper execution of controls in compliance with internal and external audit requirements.
Process Improvement
- Collaborate with GA Configuration team and FAST team to assess long-term solution opportunities for common, repetitive trends of issues.
- Contribute to ideas for enhancing system-level controls (e.g. NB Case Requirements) to mitigate downstream policy impacts that require reprocessing to resolve, improving customer experience and Operational efficiencies.
Configuration Change Request Analysis
- Lead or participate in requirement gathering sessions to analyze and determine viability of system configuration to support enhancement requests from Operations.
QUALIFICATIONS:
- 2+ years of Annuity or Life Operations experience.
- Bachelor’s degree preferred, not required.
- Experience with the FAST operating platform preferred.
- Proficiency in Microsoft Excel, SQL is a plus.
- Strong analytical and problem-solving skill set required.
- Excellent communication and interpersonal skills to work in a fast paced, team environment.
- Ability to navigate complex issues to gather relevant needed information from both internal and external partners.
- This position is not eligible for visa candidates now or in the future.
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Various jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office.
Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives.
The base salary range for this role is
$50,500—$96,000 USD
TOTAL REWARDS STATEMENT
Global Atlantic’s employees thrive in a fast-paced, high-performing culture with strong benefit options and wellbeing resources that support innovation, accountability and stewardship. At Global Atlantic, being an employer of choice means we are committed to offering employees a customizable and comprehensive benefits package. Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We strive to foster a culture of total well-being through community outreach and charitable giving programs. Learn more about our Charitable Giving Programs.
Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family. Global Atlantic was proudly named: Best in Perks & Benefits, Best Company Work-Life Balance, Best Company Happiness and Best Company Compensation. Learn about our Benefits offerings.
Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer, and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. Find out more about GA’s commitment to creating a culture of belonging: DE&I and Strategic Pillars.
Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you require an accommodation during the hiring process or after you are hired for any protected status under the ADA, please email [email protected].
Discover more about Global Atlantic below:
2023 Corporate Responsibility Report
Explore the GA Careers Video Channel
Follow Global Atlantic on LinkedIn
View Global Atlantic's Privacy Statement
Our employees are in the office 4 - 5 days per week in Hudson Yards, NY and 3 - 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to [email protected]
Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.
Top Skills
What We Do
Global Atlantic Financial Group, through its subsidiaries, offers a broad range of retirement, life and reinsurance products designed to help our customers address financial challenges with confidence. A variety of options help Americans customize a strategy to fulfill their protection, accumulation, income, wealth transfer and end-of-life needs. In addition, Global Atlantic offers custom solutions and responsive service for the capital, risk and legacy-business management of life and annuity insurance companies around the world.
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