Senior Business Analyst (Quality & Reliability)

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. 

We are hiring a Quality & Reliability Analyst to partner closely with our Hardware Quality team, supporting our efforts to utilize data and insights to make informed decisions and continuously improve hardware quality for both sustaining and future generations. We are looking for an individual who can be fluent in data, driven by product thinking and is looking to deeply understand and tackle complex analytics challenges. This person should feel empowered to foster their own curiosity and raise support for ideas that meaningfully impact the WHOOP member experience.

*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*

RESPONSIBILITIES:

• Factory & Manufacturing Quality: Analyze manufacturing test data to identify yield trends and potential defects; collaborate closely with Quality and Manufacturing Engineering on process stability and early failure detection.
• Field Performance & Support Trends: Monitor warranty replacements and Membership Services data to detect hardware issues, track failure rates across product cohorts, and escalate emerging trends.
• Reliability Analysis & Modeling: Perform reliability modeling (e.g., Weibull analysis) to assess product lifespan; calculate AFR (Annualized Failure Rate) and TWR (Total Warranty Return); partner with Reliability and Test Engineering to refine predictive strategies.
• Cross-functional Collaboration: Drive Early Field Failure Analysis (EFFA) and Root Cause Analysis (RCA) efforts through structured data analysis; partner with Business Analytics, Data Engineering, and Product Development to ensure data integrity and validate quality improvements.
• Reporting & Communication: Build and maintain reporting that integrates factory, field, and reliability metrics; proactively identify and deliver insights during regular reviews with cross-functional teams.
• Analytical Rigor: Collaborate with a high-performance team in a start-up environment, providing thought leadership to identify the most impactful ways to build scalable processes, drive decisions, and improve the member experience. 

QUALIFICATIONS:

• 5+ years of experience in quality or reliability within a hardware or electronics domain with a desire to step into an analytical role (a background in consumer electronics, wearables, or connected devices is a plus!) 
• Familiarity with factory test processes, product teardown, and failure categorization
• Advanced skills in SQL and general understanding of ELT (dbt) and data warehousing (Snowflake) structures, as well as data visualization (eg. Sigma, Looker, Tableau, Hex) 
• Exposure to scripting tools (Python, R) for advanced analytics or modeling and/or quality tools (Weibull++) 
• Able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations.
• Demonstrated success in influencing senior stakeholders and leadership on strategic direction based on analytical recommendations. 

Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility.  It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.