Senior Business Analyst (m/f/x)

Job Description:

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.

Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management division.

Together we can make a great impact for our clients home and abroad, securing their lasting success and financial security. 

Business Management is responsible for strategy and planning to align business operations with the bank's mission and goals.

Responsibilities:

• Collaborate with Product Owner and squad members to ensure detailed requirements specification for Switzerland Client Journey Wealth Management Agile organization.

• Support Agile development team and stakeholders throughout the project, creating and validating requirements.

• Extensive experience with Salesforce CRM and its modules (accounts, opportunities, client value propositions), along with relevant Salesforce certifications.

• Demonstrated experience with Avaloq as a core banking system and understanding of SQL for system configurations and database access.

• Manage and engage with senior stakeholders onshore and offshore, including control functions, front office, and offshore development teams.

• Advance the Client Journey agenda focused on the CRM platform via Salesforce for Switzerland.

• Assess technological platforms and infrastructure, ensuring work aligns with product strategy and delivers maximum value.

• Enhance efficiency and professional relationships using expertise in CRM modules and functionalities, engaging with stakeholders across all seniority levels and regions.

• Proactively identify and implement system changes, including new Salesforce releases, to enhance end-user experience.

• Lead planning and execution of product releases, mitigate impediments, identify risks, and support UAT testing and user training as needed.

Skills:

• Education: University degree in IT or Business.

• Experience: Project management, digital transformation, Salesforce Business Analyst.

• Skills: Creative thinking, analytical skills, conceptual modeling.

• Documentation: Writing business requirements, reviewing technical designs.

• Agile Methods: Knowledge of Scrum, Kanban, and tools like Jira or Confluence.

• Attributes: Independent, proactive, flexible, team player.

• Motivation: High personal drive, willingness to go the extra mile.

• Travel: Willingness to travel if required.

• Complexity: Ability to handle complex and ambiguous situations.

• Languages: Fluent in English; other European languages are a plus

Wellbeing & Benefits:

• Emotionally and mentally balanced: We support you in dealing with life crises, maintaining stability through illness, and maintaining good mental health.

• Physically thriving: We support you managing your physical health by taking appropriate preventive measures and providing a workplace that helps you thrive.

• Socially connected: We strongly believe in collaboration, inclusion and feeling connected to open up new perspectives and strengthen our self confidence and well being.

• Financially secure: We support you to meet personal financial goals during your active career and for the future.

• Interested in more: discover what our employees value in the Well being & Benefits hub

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.