Service Center
CSCS TX
Job Summary
Are you ready to make an impact from day one? We are looking for a confident and skilled Senior Business Analyst to join our dynamic team. In this role, you’ll be instrumental in bridging the gap between business needs and technology solutions.
We need someone who can hit the ground running. The ideal candidate is not just familiar with Business Analyst functions but is a seasoned expert who can effortlessly wear the Business Analyst hat, refine the tools of the trade, and foster a collaborative environment to deliver results quickly and effectively.
What You’ll Do:
- Collaborate with business owners, users, and team members to gather and define requirements for new applications, system enhancements, and issue resolution. Create detailed Business Requirement Documents, functional specifications, and technical flow diagrams to capture these needs.
- Analyze existing applications and workflows, documenting processes and uncovering opportunities for improvement.
- Present and communicate innovative strategies and ideas to both business and technology stakeholders with clarity and confidence.
- Partner with developers and peers to troubleshoot application issues, conducting root cause analyses and implementing solutions efficiently.
- Research and assess the current business environment, delivering practical and actionable solutions to complex challenges.
- Act as a key collaborator, fostering a team-focused environment where ideas and solutions are shared to achieve success together. This role is not a one-person show—you will work alongside your team to accomplish shared goals.
- Mentor junior Business Analysts, sharing your expertise to help them develop the knowledge, skills, and confidence needed to grow in their roles.
- Serve as a point of contact for Tier 2 support, collaborating with team members to resolve critical business application and process issues.
- Act as the vital link between business users and IT, ensuring seamless communication across multiple lines of business.
- Create and execute test cases for QA and facilitate user acceptance testing (UAT) with stakeholders.
- Develop and maintain comprehensive documentation, including application guides and user manuals.
- Leverage your expertise in analysis, tools, domains, project methodologies, and testing to navigate and resolve challenges effectively.
- Proactively identify, escalate, and address risks and issues, ensuring all stakeholders are informed.
- Manage project plans, driving timelines to achieve milestones and successful outcomes.
Skill/Requirements
- Bachelor’s degree in Business, Information Systems or related field; or equivalent combination of education, experience and training that provides the required knowledge and skills
- Minimum 6 to 8 years of experience with enterprise systems in a role as a functional business analyst
Who You Are:
You thrive in fast-paced, collaborative environments and understand that success is a team effort. You value teamwork, respect diverse perspectives, and actively seek opportunities to build relationships with colleagues and stakeholders.
You are a professional who takes pride in your work and fully owns it, ensuring that every deliverable meets the highest standards. You see your responsibilities through to completion and are proud of the positive impact your work has on the team and the organization.
You take interest in mentoring and helping others grow. You are eager to share your knowledge and provide guidance to junior Business Analysts, ensuring they have the tools and confidence to succeed.
You’re passionate about solving problems, detail-oriented, and energized by working with others toward common goals. If you’re someone who brings energy, insight, and precision to every project while lifting up those around you, we want to meet you!
Join us, and together we’ll deliver meaningful solutions that fuel business success.
"Caliber is an Equal Opportunity Employer"
https://careers.caliber.com/us/en/eeo-statement
Top Skills
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future.
With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry.
Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program.
At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large
Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact.
Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
