Senior Business Analyst (Commercial Operations)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Senior Business Analyst (Commercial Operations)

Location: Bucharest, Romania

As part of a global Sales Operations team, the Senior Business Analyst will be responsible for driving efficiency within and value to the PTC Sales organization through programs which marry process and technology.  The ideal candidate will possess a unique blend of technical, business and people skills.  They will be a self-starter, resourceful and a quick learner.  This role involves provision of support on multiple platforms including but not limited to salesforce.com CRM platform as relating to projects and new enhancements.

Principal Responsibilities:

• Deliver timely and effective process and application support to Sales users on the salesforce.com CRM platform.
• Execute thorough user acceptance testing (UAT), necessary to deploy quality solutions to user base
• Execute system administration activities, necessary to maintain access, visibility and usability of the applications
• Collaborate with team to identify common end user issues requiring system bug fixes or enhancements necessary to continuously drive adoption and improve the user experience.
• Liaise with constituents to understand business problems in order to assess and propose process and technology solutions.
• Validate solutions with end user community and execute testing to ensure that they are “fit for purpose” and compliant with business requirements.
• Facilitate the creation of application and process training collateral ensuring end user ability to use and understand delivered solutions
• Facilitate the preparation of artifacts in relation to support delivery and test scripts to ensure through execution and continuous operational improvement

Qualifications:

• Bachelor’s Degree in a Business or Technical area with MIS concentration or related work experience
• 4+ years’ experience in business process analysis.

Preferred Skills:

• Customer focused, action oriented and committed to driving quality results
• Self-starter, able to quickly learn and adapt to new process and technologies in order to meet business needs and drive business value
• Demonstrate commitment to continuous learning
• Able to effectively deal with and manage ambiguity
• Possesses analytical and problem solving skills
• Exceptional interpersonal and written communication skills
• Knowledge of Microsoft office tools
• Advanced experience with Salesforce.com.

Why Join Us?

PTC is a great place to work.  Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees.   We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level.  At PTC, we have great employees and know that they are critical to the company’s success. 

The Core Values we live by to achieve our success are:

• Customer Success
• Excellence
• Innovation & Empowerment
• Integrity & Professionalism
• Social Responsibility through Shared Value
• Teamwork
• Winning

We are looking to add strong candidates that uphold the PTC Core Values and are eager to grow and develop their careers with us. If you share these values and enjoy a work environment that is fast paced, hands on, and results oriented, then PTC is the place for you.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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