Senior Associate, Strategy and Operations

Accompany Health is on a mission to give low-income patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. 

We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.

To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. 

While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. 

About the role:

As Senior Associate, Strategy & Operations for Accompany Health you will be:

-An early part of a proven team defining the future of in-home value based care for populations with complex healthcare needs.

-A generalist player who can effectively solve key operational challenges, informed by a deep understanding of our strategic priorities and business levers

-A collaborator on a team that partners with our market leadership, product and engineering teams, and frontline care team members to continuously improve our care model to meet the needs of our patients and staff.

Responsibilities will include:

• Play a critical role in developing and driving a strategic roadmap for a key value driver of our business, such as cost of service or clinical diagnosis excellence.
• Monitor and report on the performance of this critical business area, providing executive leadership with insights on program health and opportunities for improvement.
• Recommend, plan, and design new interventions, tools, and initiatives that drive desired outcomes for your program(s), leveraging both quantitative and qualitative analysis.
• Partner cross-functionally with market operations and shared services teams to implement new initiatives and assess their effectiveness.
• Enhance analytics, models, and tools to improve forecasting and optimize program performance.
• Collaborate with the Product team to define and develop new tools and features that enable improvements in operational efficiency or program performance.
• Take ownership of additional strategic projects as assigned.

What makes you a fit for the team:

• You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times.
• You enjoy applying structure to messy and complex problems, using data to drive decisions, and improving systems over time
• You are willing to go the extra mile, jump into a new project, or step outside your comfort zone to support our teams.
• You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities.

Desired skills and experience:

• Required
• Bachelor’s degree
• 3+ years experience in consulting or strategy and operations
• Ability to think both strategically and tactically
• Organized and detail-oriented, with an ability to add structure to ambiguity
• Excellent complex modeling and analysis skills (Google Sheets /Excel proficiency required)
• Strong project management and prioritization skills with demonstrated ability to simultaneously manage multiple priorities
• Ability to build trust and confidence with cross-functional stakeholders
• Clear and concise communicator




• Preferred 
• Experience in value based care
• Experience in design, quality improvement, or product
• Experience building program operations, including workflows and dashboards
• Experience in data analytics and modeling

For Patient Facing Roles

To keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.

We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.