Senior Associate, Self-Serve Solution

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Self-Serve Business Solution team empowers merchants to connect with the Grab audience through online advertising experiences. Using our unique ecosystem and user base, we allow merchants to reach their target audiences at scale. By offering targeted advertising campaigns, promotional offers, and in-app engagement, we build measurable outcomes and help merchants achieve success.

Get to Know the Role

You will help build our Self-Serve platform within your assigned markets. If you are passionate about using technology to empower businesses, create value, forge lasting relationships and succeed in a collaborative environment then the efforts of your work will contribute to the mission of driving Southeast Asia forward by economically empowering everyone.

You will report to Country Development (Self-Serve Business Solutions) and be based in Petaling Jaya, working onsite.

The Critical Tasks You Will Perform

• You will collaborate with country and regional Marketing & CRM teams to implement strategies for acquiring and retaining advertisers.
• You will plan and schedule regional B2B marketing campaigns, track their performance, and share best practices to improve and succeed.
• You will engage with important members of the country's commercial teams to conduct regular business reviews, and ensure smooth collaboration between teams.
• You will work with country commercial teams to identify important partners and lead merchant success through online and offline education programs.
• You will monitor Self-Serve performance reports daily, and support the country's commercial team with data access, best practices, and business insights.
• You will gather merchant feedback through surveys, advertiser panels, user groups, and roundtables, and provide input for product development.
• You will work with the Self Serve Strategy & Planning and Customer Success teams to implement projects.
• You will partner with the Self-Serve Strategy & Planning and Customer Success teams to document new experiments and findings to improve business process workflows and team knowledge.

Qualifications

What Essential Skills You Will Need

• You have 5 years of experience in Sales or Consulting roles focused on advertiser acquisition and retention in B2B tech, digital sectors, or growth startups within the SMB Ads Ecosystem in Southeast Asia.
• You have demonstrated experience managing accounts and driving strategies for new business and up-sell opportunities through collaboration with multiple teams.
• You have experience working with regional marketing teams and implementing B2B campaigns.
• You have track performance and work with different partners to lead enablement and continuous improvements.
• You have exposure working with product teams in providing insights and user feedback for product enhancements.
• You have experience in monitoring and analysis of complex data to deliver relevant insights to increase marketing campaigns performance and business improvements.
• You have experience developing localized training programs, driving merchant adoption of the platform, and post-training analysis.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.