Senior Associate Product Delivery Health Advocacy and Support

Job Description
Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.
As a Senior Product Delivery Associate in Branch Workplace Technology team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. In this role, you will work with branch leadership and colleagues, help desk, operations, and technology teams to continually and proactively monitor, support, and help resolve technology issues raised by our branch colleagues.
The Branch Workplace Technology team sits within the Consumer Bank organization and is responsible for enabling a excellent technology experience for our 4700+ branches by innovating for the branch network, managing the strategic roadmap, and providing tactical solutions for support and issue resolution. We are recruiting for a highly motivated Branch Health Product Owner.
Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Develop and maintain deep relationships with our Branch colleagues to understand and address their needs and concerns in support of their branch and customers.
• Develop and maintain robust communication and support structures to bring together and organize teams to help resolve major incidents and ongoing technology issues.
• Manage product-backlog hands-on including story refinement and ranking. Defines requirements and prioritizes delivery in order to maximize the business value of the investment.
• Participate in all Scrum events. Lead end-to-end management and product delivery across the full product lifecycle including research, ideation, prototype, test, build, adopt, and measure in partnership with users, stakeholders, Design, and Technology.
• Effectively manage teams toward robust set of delivery milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in product development lifecycle.
• Demonstrate governance by ensuring that work streams and initiatives are tracked and actively managed. Deliverables are properly prioritized and sequenced. Risks are addressed and status measured, and deliveries are improved.
• Develop clear documentation of the scope, business requirements, use cases, workflows, wireframes, and other materials as needed to support UX research, design and development.
• Develop and maintain deep relationships with delivery partners across the Business, Technology, Design, and Data & Analytics functions. Develop and maintain regular management and organization reporting of issues and the overall technology health of our branches.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes
• 3+ years of product management, business management, strategy, or related experience
• Extensive experience managing product delivery across multiple work streams with varying timelines, priorities and complexities.
• Demonstrate ability to execute via internal partnerships with other organizations with the ability to influence people at all levels across a broad variety of job functions, sometimes without formal authority.
• Excellent leadership skills of product, programs, projects, teams and employees with demonstrated skills of attracting and retaining top talent.
• Excellent problem-solving skills. Structured thinker, effective communicator with excellent written communication skills.
• Good sense of personal responsibility and accountability for delivering high quality work
• Bachelor's degree or equivalent experience required.

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Good understanding of and ability to work within Agile methodology, Scrum Product Owner certification a plus.
• Self-starter with in-depth, hands-on experience driving new product development and implementation.
• Experience in hardware and software/technology issue management across industries that relate to banking or financial services.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.