Senior Associate, Investment Operations

Notes to applicants:

• Dimensional sees great value from collaborating in our offices and appreciates the benefits of flexibility. Most roles fit our office-first hybrid approach: We are together on our campuses Tuesdays, Wednesdays, and Thursdays and have the choice to work in the office or remotely, depending on what is best for that work day, on Mondays and Fridays. This approach maximizes in-person collaboration and interaction while simultaneously providing flexibility and applies to most roles globally with a few exceptions that require more or less time in the office. Please discuss with your Recruiter to confirm the details for this specific role.

• Resumes and portfolios (when applicable) are required as part of your application. When applying from a mobile device or tablet, you may not be able to attach a resume. If you cannot include an attachment at the time of your application, you will receive a follow up email asking you to attach your resume from a computer.

• Here at Dimensional, we strive to be an inclusive workplace for all. Even if you do not match every qualification listed, if you are interested in who we are, what we do, and why we do it, we suggest and encourage you to apply.

• If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, such accommodation is available upon request.

Job Description:

Dimensional’s Investment Operations team coordinates and provides oversight of Dimensional’s service provider relationships, including global transfer agents, accounting and administrative agents, custodians, and a complex network of service groups that provide fund operations services to the firm’s primary and regional offices. The Senior Associate will assist in the daily oversight of outsourced fund operations functions for Dimensional’s new private fund business as well as other external vendors and products.

Responsibilities:

• Oversee daily operations with service providers for Dimensional’s new private fund business as well as other external vendors
• Lead the investor onboarding process for new client accounts in Dimensional’s private funds, provide product and onboarding support together with Legal and the Global Client Group.
• Service inquiries and provide quality service and an excellent customer experience to clients, registered investment advisors, banks, broker/dealers, and other service providers; coordinate associated internal and external information flow
• Support internal and external stakeholders during each private fund closing by resolving reconciliation issues, coordinating corporate action notifications action elections when needed, and providing notifications to investors as necessary related to contributed securities
• Support new fund products and launches
• Oversee vendor performance by monitoring KPIs and review of contractual Service Level Agreements
• Provide oversight of daily metrics and reporting deliverables received from service provider; track issues and trends as they occur across vendors, recommend, and implement solutions together with service provider
• Evaluate trade exceptions and complex shareholder issues and track reoccurring trends for management review
• Review daily fund operations deliverables and analyze for root cause of exceptions; seek remediation of root cause
• Manage escalated issues from internal & external stakeholders; seek timely development of operating controls
• Facilitate fund operations change service requests; determine appropriate action and document / recommend detailed business requirements for the completion of the change service request
• Oversee cash reporting for private funds and projections to portfolio managers 
• May serve as lead in supervisor’s absence; responsible for reviewing others’ work in certain cases 
• Provide support for other Dimensional product lines as needed which may include mutual funds, ETFs and SMAs
• Support special projects and initiatives for Investment Operations and other groups on an ad hoc basis

Qualifications:

• Bachelor’s degree: Finance, Business or Economics preferred
• Minimum of 3-5 years of relevant experience in private fund operations, including managing the investor subscription process
• Past experience with third party vendor management fund operations in financial services
• Working knowledge of financial services industry and private funds, including an in-depth understanding of custody, accounting, and investment operations workflows in private funds
• Results and detail-oriented individual capable of prioritizing multiple assignments in a fast-paced environment to meet deadlines
• Excellent written and verbal skills among clients, peers and to immediate manager
• Ability to proactively develop fresh ideas that provide solutions to workplace challenges
• Proactively communicates needs, challenges, and capacity
• Build constructive working relationships within the team and with other departments and service providers
• Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job
• Ability to seek and improve from constructive feedback in a progressive way over time
• Consistently engage with the Investment Operations team, peer departments and the work environment in a productive way, including adherence with firm and department hybrid work policies and practices
• Proficient in the Microsoft Office suite with Advanced Excel knowledge required
• Working knowledge of Power BI and Power Automate a plus

#LI-Hybrid

Dimensional offers a variety of programs to help take care of you, your family, and your career, including comprehensive benefits, educational initiatives, and special celebrations of our history, culture, and growth.

It is the policy of the Company to provide equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to actual or perceived race, color, religion, religious practice, creed, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), caregiver status, gender, gender identity, gender expression, transgender identity, national origin, age, mental or physical disability, ancestry, medical condition, marital status, familial status, domestic partnership status, military or veteran status or service, unemployment status, citizenship status or alienage, sexual orientation, status as a victim of domestic violence, status as a victim of stalking, status as a victim of sex offenses, genetic information, political activities or recreational activities, arrest or conviction record, salary history, natural hairstyle or any other status protected by applicable law except as otherwise required or permitted by law or regulation applicable to the Company or its affiliates.