Senior Associate - Investigations

About the Team

Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics. At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3 cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that reimagines e-commerce, not just in India but globally.We focus on personal growth and fun at work just as much as we do on working hard. That is why, we have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and recognitions.

About the role

As a Senior Associate - Investigations at Meesho, you’ll manage the investigations charter focused on conducting strategic investigations in the corporate and the supply chain at Meesho. As a company internal investigator, your primary responsibility will be to conduct thorough and fair investigations into various matters, ranging from corporate misconduct, conflict of interest violations, policy breaches  to malicious activities and behavior affecting the organization. You will conduct fact finding investigations, gather evidence, interview witnesses, analyze data, and compile detailed investigation reports. Your work will require keen analytical skills, attention to detail, and the ability to maintain confidentiality. Your guiding question in this role will be “How can we support the building of an efficient, high integrity organisation, while keeping customer and seller experience at max”.  You’ll answer this question every day through owning the investigations charter for Meesho at large.

What you will do

• Conduct Investigations: Initiate and conduct investigations into alleged misconduct, fraud, theft, or other suspicious activities. This may involve researching records, surveilling subjects, and analysing financial transactions.
• Gather Evidence: Collect evidence through interviews, surveillance, document examination, and other methods. Ensure all evidence is obtained legally and ethically.
• Interview Witnesses and Subjects: Interview individuals relevant to the investigation to gather information, statements, and insights. This may include suspects, witnesses, or victims.
• Analyse Data: Analyse gathered information and evidence to identify patterns, connections, and discrepancies. Use analytical tools and methodologies to draw conclusions and uncover the truth.
• Compile Reports: Prepare detailed reports documenting findings, evidence, and conclusions. Present findings in a clear, concise manner suitable for presenting to the executive leadership and, or law enforcement agencies. Based on RCA, recommend corrective actions.
• Maintain Confidentiality: Handle sensitive information with discretion and maintain strict confidentiality throughout the investigation process.
• Collaborate with Stakeholders: Coordinate with partners from Legal, HR, Operations, Finance and other functions when necessary, provide support and information to aid in investigations and in cases where a legal course of action is required.
• Stay Informed:  Stay updated on current laws, regulations, and investigative techniques to ensure investigations adhere to legal standards and best practices.
• Focus on Partnerships: Partner with Zonal, Cluster and Area teams to investigate cases of theft, fraud and other high impact incidents.

What you will need

• 2-6 years of investigative work experience with experience in conducting misconduct investigations, with KRs around detection, prevention and investigation of misconduct related cases.
• Experience in E-commerce, Logistics, Supply chain, Operations or relevant experience in similar high growth tech startups preferred.
• Outstanding investigative and organisational skills.
• Superior problem-solving and project management skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and ability to maintain accuracy in documentation.
• Proficiency in conducting interviews and gathering evidence.
• Knowledge of legal procedures and regulations related to investigations.
• Ability to work independently and collaboratively in a team environment.
• Discretion and integrity in handling confidential information.
• Previous experience in investigations, law enforcement response, or a related field.
• Certification in investigative techniques or relevant professional training like CFE, PCI etc.
• Experience with computer forensics and/ or digital investigations.
• Familiarity with specialised investigative software and tools.
• Ability to travel, sometimes at a short notice.