Senior Application Support Analyst

Job Description Summary Aegon Asset Management (Aegon AM) is a leading global investor. Our 385 investment professionals manage and advise on assets of US $341 billion for a global client base of pension plans, public funds, insurance companies, banks, wealth managers, family offices and foundations.
We organize our firm around four investment platforms: fixed income, real assets, equities, and multi-asset & solutions, which includes a fiduciary and multi-manager business. Each investment platform has dedicated teams with deep asset-class expertise, organized globally and committed to maximizing client benefit from their specialist areas.
We are an international business: Our 1,160 employees work from 13 locations across Europe, the Americas and Asia. We share a common belief in fundamental, research-driven active management, underpinned by effective risk management and a commitment to responsible investment.
As a Senior Application Support Analyst, you will join a team of 12 in our global Application Support team where we leverage an Agile approach to get things done. You are a role model when it comes to adopting and adapting best practice for our team, self-driven, and able to bring others along with you on improvement initiatives. You make a tangible difference by raising standards, adapting to changes in way we do business, and streamlining our ways of working.
You bring Aladdin knowledge and will contribute to further maturing our ways of working and identifying and implementing the right best practices.
The Application Support team ensures that the business derives maximum benefit from AAM applications and technologies. This team is responsible for providing support to end users for our core investment systems. The Application Support team operate alongside, and work closely with, the Service Management team. We provide structured communication to end users, stakeholders, and vendors. Management and oversight of supplier relationships and contribute to initiatives, in line with agreed strategies, policies and best practices. The role requires a combination of technical, analysis, project management and leadership skills as well as strong achievement orientation. A customer focus is essential.Job Description

Responsibilities:

As a Senior you will provide technical support and maintenance to end-users for agreed systems, manage task in the team, and coordinate the work of team members, working to tasks being completed on time and within budget. You are responsible for making decisions, providing guidance, and act as a point of contact to resolve issues, and make sure ways forward are agreed upon. For specific responsibilities you act as a point of contact between the team and the extended leadership team. You can act for the Manager as delegated on specific projects. You help translate market best practices into relevant frameworks, standards, and guardrails specific to our area.

• Leadership skills, to guide and motivate the team and foster a collaborative environment within the team. Lead small projects or workstreams under direction from the Lead Analyst or Manager. Mentoring and coaching of less experienced members of the team.
• Excellent communication with colleagues, stakeholders, and customers to ensure alignment.
• You make informed choices that impact the team and projects. You evaluate and analyze data and understand the flow of information within our applications.
• You identify and address any issues, gaps, or problems that arise within the team, a project, or the supported applications. You liaise with vendors to resolve complex data and system incidents and problems, coordinate system changes, and build rapport through ad hoc contact and at regular service reviews.
• You work independently, with guidance in complex situations.
• Provide technical assistance, support & guidance to end-users and maintain positive, proactive relationships with them. Timely and responsible resolution of service issues in line with SLAs, including out-of-hours service disruptions. Ensure the customer expectations and perspectives are fully considered, and that expectations and deliverables are proactively managed.
• Carry out day-to-day maintenance of applications by developing, testing, and implementing solutions that meet the needs of the AAM business users in accordance with the AAM IT architecture and any supplier instructions under limited supervision.
• Coordinate minor and major system releases with both the business, other areas of IT and vendors to deliver consistent, stable, and reliable applications.
• Act as an Application Support team representative for application related projects or operational support issues. This may include assisting project teams with QA activities on development, staging, or production environments. Provide support to Agile Delivery teams to ensure a quality and timely outcome.
• Identify & manage improvements to (automate) processes, reports, and procedures to ensure the stability and reliability of our applications is maintained.
• Carry out tasks as defined under internal and external audits, ensuring audit and risk actions are completed within agreed timescales. Compliance with the regulatory and legislative regime as it affects your role and ensuring risks are identified, reported, and managed accordingly.
• Keep abreast of new developments within the industry; understand the impact of current affairs on the business strategy, and projects initiated.
• In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by his/her manager from time to time so long as such duties are within the scope and ability of the jobholder.

Essential Experience

• Knowledge and a working practice of Aladdin Platform by BlackRock

Beneficial Experience

• Educated to degree level in a relevant field or equivalent IT support work experience

Knowledge and a working practice of:

• SAFe Agile
• Software Development Life Cycle (SDLC)
• ITIL
• ServiceNow

What will you be getting?

• Compensation level depend upon an applicant’s qualifications and will be determined by hiring supervisors/managers and HR;
• Plenty of scope and budget for your personal and professional development;
• A good pension scheme.
• By Q2 2025 Aegon will move to our new office at Schiphol WTC.

Interested? Apply!
Are you interested in joining our Team? We look forward to receiving your resume and motivation letter. Then make sure you apply immediately! Do you have some more questions? Send an email to Talent Acquisition via [email protected].

Diversity & Inclusion

At Aegon Asset Management, we are committed to fostering a diverse workforce and an inclusive culture. We are more than a global Asset Management firm – we are a people business, and we recognize that delivering excellent client outcomes comes from harnessing diverse perspectives. We value diversity in the full range of human uniqueness without limitation including race, gender, ability, language, culture, beliefs, age, origin, background, perspectives and experiences.

#LI-DK1

#LI-Hybrid

Additional Job Description

Equal Opportunity Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age