Senior Application Analyst (Atlassian)

As passionate about our people as we are about our mission.
What We're All About :
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Q2 is seeking a Senior Application Analyst who will work closely with Business Analysts, Data Management/Analytics, Integration Developers, and the Superuser community for Q2's Atlassian ecosystem, focusing on Jira and Confluence. This person is considered the technical subject matter expert for the platform and related add-ons and ancillary systems. They perform complex tasks such as integrations, reporting, and developing workflows to support new business requirements and serve as the designer for the best configuration and implementation of new functionality. They are also responsible for developing the strategic ecosystem roadmap while ensuring the ongoing integrity of operations.
RESPONSIBILITIES:

• Performs IT functions such as design, evaluation, testing, debugging, implementation and integration of application programs supporting Q2 Atlassian suite and related processes and operations for Q2.
• Manage projects to enhance and improve our Atlassian tools, as prioritized by Q2 business partners. For example, creating advanced automation based upon business needs.
• Analyzes, acquires, installs, modifies and supports add-ons for the Atlassian ecosystem
• Serves as Atlassian technical expert, performing complex tasks such as integrations, reporting, developing workflows, and ensuring system integrity
• Technical lead for the implementation of new functionality and modules, upgrades and patches
• Develops the strategic roadmap and synchronizes with related enterprise portfolio ecosystems
• Troubleshoots incidents or issues to identify root cause, fix issues, and mitigate future risks
• As expert on Atlassian ecosystem, stays up to date on releases and functionality to help Q2 utilize the latest features to align the technical roadmap to the business needs
• Manages the vendor and contractor relationships for the various products within the Atlassian ecosystem
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
• Proactively communicates and leads the key relationships among business stakeholders related to Jira and Confluence
• Manages their individual work within Agile practices, allowing visibility to team and business stakeholders for progress and timelines.

EXPERIENCE AND KNOWLEDGE:

• Minimum 8+ years of experience in technical application analysis with 5+ years specifically with Jira and Confluence
• Typically requires a bachelor's degree in Business, Information Technology, or Computer Science
• Experience setting up and managing JSM a plus.
• Expert proficiency with Office productivity tools such as PowerPoint, Visio, Word, Excel and Outlook
• Advanced knowledge of Atlassian applications and certification course work a plus
• Ability to effectively work with business Superusers, IT business analysts and project managers to ensure consistency with strategic direction
• Understanding of change management principles associated with new technology implementations
• Familiarity and experience working in an Agile environment
• Understanding of project management principles
• Excellent verbal, written and interpersonal skills
• Self-starter with proven ability to deliver results

This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute , and The Trevor Project , promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF , and Homes for our Troops , a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.