Senior Analyst

Across all these services, as an incumbent in this role, you will:
1 Become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
2 Be the front-facing lead point of contact for business on Qualtrics technology and manage the entire delivery of global Experience Management Programs (Customer Experience, Employee Experience, and Brand Experience Surveys)
3 Manage programs end to end. This would entail executing programs right from implementation, reporting and analysis.
• Collaborate with internal stakeholders and partners to ensure successful implementation of the program.
• Monitor and review progress for timely implementation of all programs/projects.

Job Description:

Key responsibilities:

• Engage with relevant stakeholders within the organization to review support.
• Design and document functional and technical requirements and help scope projects by understanding timelines and deliverables.
• Solve complex technical implementations both independently and in a team environment.
• Clearly communicate solutions back to business through multiple communication channels.
• Enable other team members on the Qualtrics Experience Management (XM) Platform and related solutions.
• Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
• Lead implementation projects to completion, including management of internal stakeholders, schedule, risks, issues, and resources.
• Continually adapt and develop product knowledge and learn new technologies.
• Coordinate and collaborate with the internal stakeholders and external partners (wherever applicable) to deliver CX/EX/BX program.

Location:

Mumbai

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent