At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary:
Acts as the single point-of-contact for benefit plan implementation in support of Large Group Clients based on business needs (National/Public & Labor, Key and Select). Mediates and coordinates resolution of all project deliverables and implementation related issues. Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks.
Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Aetna system’s and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps.
Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers objectives and Aetna’s systems, administration and reporting requirements.
Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.).
Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on a broad view of the organization; contributes to development of new or updated implementation tools, resources, and materials. Provides consultative support to customers to identify administrative and operational efficiencies resulting in potential financial savings for both Aetna and clients.
Participates in customer finalist meetings representing the capabilities of the organization’s implementation services process; Identifies opportunities for cross sales and account rounding of additional Aetna products and services throughout the implementation process. Leads critical initiatives that contribute to the development of new or updated implementation tools, resources and materials.
Participates in the development and introduction of new products, and identifies the potential impact to workflows and the overall implementation process; May be responsible for defining, developing and implementing new or redesigned process workflows in support of new products.
Furnishes essential feedback on the effect new products lend to the implementation process. May assist with the selection of implementation staff and the development of training activities; Mentors and coaches new/junior staff members.
Schedule: 8:00am - 5:00pm (time zone: based on the region you are supporting)
Required Qualifications:
- 2+ years of leadership experience.
- 2+ years of healthcare benefit implementation project management.
- 2+ years of presentation experience.
- Experience preparing and delivering presentations.
- Experience interacting with various levels of the organization to effectively
influence others and achieve optimal results.
- 5+ years healthcare industry experience
Preferred Qualifications:
- 3+ years in depth knowledge of Aetna's spectrum of products, services and
system capabilities.
Education:
- High School Degree or Equivalent
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
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Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
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No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
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Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
