Senior Accounts Receivable (AR) Analyst

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA. 

Job Description

Job Title: Senior Accounts Receivable (AR) Analyst – Collections & Cash Applications

Job Summary:

We are seeking a detail-oriented and results-driven Senior Accounts Receivable (AR) Analyst to join our finance team. This role will be responsible for managing collections and cash application processes to ensure timely and accurate recording of customer payments. The ideal candidate will have strong analytical skills, a proactive approach to problem-solving, and the ability to collaborate effectively across teams.

Key Responsibilities

1. Monitoring A/R Aging Report

• Review the A/R aging report regularly to track outstanding balances and identify overdue accounts.
• Follow up with customers on past-due invoices to ensure timely collections.
• Analyze trends in overdue accounts and escalate persistent issues to management.

2. Credit Memo Processing & Deductions Management

• Process and clear credit memos issued against customer deductions.
• Investigate and resolve unauthorized deductions by requesting paybacks from wholesalers.
• Reconcile any differences between deductions and credits and request pay back for unauthorized deductions.

3. Cash Application & Transfers

• Ensure all payments are accurately applied, minimizing unapplied cash balances.
• Work with the cash application team to resolve payment discrepancies.

4. Collections & Payment Requests

• Initiate collection efforts for past-due invoices, sending payment reminders to customers.
• Work closely with customers to resolve payment related queries.
• Maintain a log of communications with reference to payback or promise to pay from customers and follow up as needed.

5. Shortage & Damage Claims Resolution

• Research shortages and damages reported by wholesalers such as McKesson and Cardinal Health using their portals.
• Gather supporting documentation and communicate with wholesalers to resolve issues.
• Work with the customer service and logistics teams to prevent recurring discrepancies.

6. Handling Unauthorized Deductions & Payback Requests

• Investigate and resolve unauthorized deductions by requesting paybacks from wholesalers.
• Submit requests for repayment when deductions do not match the corresponding credit issued.
• Ensure timely resolution of disputes to maintain a clean A/R ledger.

7. Customer Communications & Invoice Uploading

• Serve as the primary point of contact for customers regarding billing and payment inquiries.
• Address customer concerns related to invoice discrepancies or missing payments.

9. Month-End Closing Activities

• Participate in the month-end close process, ensuring all A/R transactions are recorded accurately.
• Reconcile outstanding balances and prepare reports for financial statements.
• Work with the finance team to ensure timely and accurate closing of books.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5+ years of experience in Accounts Receivable, with a focus on collections and cash application.
• Strong understanding of AR processes, accounting principles, and financial reporting.
• Experience working with ERP systems and proficiency in Microsoft Excel.
• Excellent communication skills to effectively interact with customers and internal teams.
• High level of accuracy, attention to detail, and problem-solving abilities.
• Ability to prioritize tasks, work under pressure, and meet deadlines.
• Experience in process automation and continuous improvement initiatives is a plus.

Preferred Qualifications:

• Experience in a shared services environment or multinational company.
• Knowledge of dispute resolution processes.

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.  

Client Delight I own every client experience and its impact on results.  

Take Action I am empowered and empower others to act now.  

Grow Talent I own my development and invest in the development of others.   

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.  

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.  

Embrace Diversity I create an environment of awareness and respect.  

Always Innovate I am bold and creative in everything I do. 

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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