Senior Account Supervisor, Brand

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. 

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.

Edelman Brand has helped evolve, promote, and protect some of the world’s most iconic and celebrated brands. We aspire to do work that moves people – work that inspires people to not only “buy in” to brands, but also buy. We thrive off the Edelman Brand has helped evolve, promote, and protect some of the world’s most iconic and celebrated brands. We aspire to do work that moves people – work that inspires people to not only “buy in” to brands, but also buy. We thrive off the energy, heart, and hustle of the city around us and apply that same passion to everything we do. From cars to consumer goods, fashion and retail, financial service, food and beverage, luxury, and technology – we are fanatics about finding an insight or truth that will inform smart strategy, breakthrough creative, and brilliant programming.

We are looking for a candidate to support one of our largest QSR clients to help lead the Brand Storytelling workstream – supporting the team with notable program launches and finding opportunities to infuse the brand into culturally relevant conversations and keep the brand top of mind.

This candidate should have strong earned media experience and a pulse for the latest trends/what’s culturally relevant. They should have experience working within an Integrated Agency Team and have the drive to develop strong client relationships. A plus? Having experience in digital/social, or a keen eye for white space opportunities within these areas.

Responsibilities:

• Play a major role in driving the planning, development, and execution of comprehensive public relations campaigns, working with Edelman’s specialists as part of an integrated team.
• Serve as daily client contact and integrated agency team contact, and as client lead when appropriate.
• Serve as a team leader, bringing good vibes, strong leadership skills and the ability to jump into anything headfirst.
• Develop positive, trusting client relationships with direct and indirect client teams in-person, over email and during regular calls.
• Connect the dots across work streams, flagging relevant news/trends/topics, client updates and ways of working to the broader team when relevant.
• Think with a solutions first mindset, including the ability to proactively problem solve and collaborate with account leadership to identify solutions.
• Oversee quality and operational performance of accounts, ensuring work quality and deadline adherence.
• Demonstrate proficiency in writing skills to craft internal and client correspondence, communications plans, press materials, new business proposals, etc.
• Demonstrate tactical proficiency in media relations, including creating and driving outreach plans, message development, management of events, coordination of media familiarization trips, effective pitching, and training of spokespersons on speeches and presentations, and growth of contact network. Oversee junior staff’s work products to ensure quality and consistency.
• Help mentor, coach, and support team members and ensure you and your staff are constantly developing abilities through Edelman University and other training, including on-the-job training and mentoring.
• Build a network of industry clients and participate in relevant professional organizations and networking activities that will grow Edelman brand recognition and your own reputation.
• Contribute to new business process, including identifying new business opportunities.
• Participate in cross-practice and cross-geographical teams to provide clients and prospects with the most compelling team and proposal.
• Manage day-to-day client budget issues to resolution. Manage process of developing client scope of work document, with support from finance and project management.
• Demonstrate behaviors consistent with Edelman’s values (Quality, Integrity, Respect, Entrepreneurial Spirit, Mutual Benefits) and Code of Ethics and Business Conduct.
• Live “in color” – and encourage staff to do so – by exploring and being active in the world outside of work, including the arts, culture, politics, literature, charitable organizations, and/or other personal passions.

Basic Qualifications:

• At least 6 years of relevant experience in public relations and/or related fields including marketing, advertising, management consulting, media, and publishing. 
• A Bachelor’s degree or equivalent work experience

Preferred Qualifications:

• Strong business acumen and familiarity with the food supply chain and restaurant/QSR companies brand experience.
• Prior experience in an agency environment
• Track record of expertly counseling clients across a range of food and beverage subsets to manage issues and meet business goals based on a deep understanding of the media, regulatory and stakeholder landscape.
• Strong track record of leading data-driven and well researched traditional and integrated corporate communications programs across internal and external channels to build reputation and brand trust.
• The ability to act as a daily client contact and to be responsible for client-related finance management, including managing large projects within budget.
• Demonstrates excellent writing, editing, and presentation-development skills; project management skills; and consultative skills (including effective questions, critical thinking, client management and framework and methodology application)
• Ability to derive clarity out of ambiguous situations
• Possesses strong understanding of how to communicate with teams and work from both client and agency sides
• Strong track record of leading programs across internal and external channels (e.g., media relations, social, owned)
• Solid knowledge of industry best and emerging practices
• Develop positive, trusting client relationships with direct and indirect client teams in-person, over email and during regular calls.
• Connect the dots across work streams, flagging relevant news/trends/topics, client updates and ways of working to the broader team when relevant.
• Think with solutions first mindset, including the ability to proactively problem-solve and collaborate with account leadership to identify solutions. 

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An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Edelman offers a wide range of benefits: medical and dental insurance, vision, 401K, life insurance, disability insurance, paid time off, travel assistance and wellness programing. 

Edelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.