Senior Account & Relationship Executive

Senior Account and Relationship Executive

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information, software solutions, and services for the health, tax & accounting, governance, risk & compliance, and legal & regulatory sectors. Wolters Kluwer, headquartered in Alphen aan den Rijn, the Netherlands, reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Wolters Kluwer FRR division is a globally recognized leader in providing integrated finance, risk, and regulatory reporting solutions to the financial services industry. With its advanced technology and deep domain expertise, FRR supports financial institutions in managing the complex and evolving regulatory landscape, improving operational efficiency, and ensuring compliance.

About the Role:

As a Senior Account and Relationship Executive you will oversee large, complex, and strategic accounts with full authority to set and negotiate terms. You'll drive growth and customer satisfaction by leveraging your significant industry knowledge and deep understanding of account needs. As a senior individual contributor, you will also lead the strategic direction for account management practices.

This role reports to the regional Sales Director.

The key focus will be to grow our business in Nordics and Baltics. You will work together with the existing team to maintain and expand the existing customer base. You will also engage with other financial institutions and partners to grow our business in this key area for our business line. You need to be knowledgeable to present all solutions of our business line (finance, risk and regulatory reporting).

Your responsibilities:

• Manage large and strategic accounts with full authority in negotiations.
• Develop and implement high-level strategic sales plans.
• Conduct in-depth analysis of client needs and market trends.
• Oversee and mentor mid-level account managers and support their development.
• Regularly meet with top executive clients to ensure alignment with business objectives.
• Resolve critical issues with high-impact solutions.
• Create and execute innovative upselling and cross-selling strategies.
• Ensure exceptional customer satisfaction through tailored services.
• Lead the development of advanced sales policies and strategies.
• Track and analyze large-scale sales performance metrics.
   

Professional Experience

• At least 10 years’ experience selling complex solutions in the fintech industry, preferably in the domains of finance, risk management and compliance with banking supervisors.
• Fluent in English both in writing and speaking. Other languages (especially Scandinavian languages) are an asset.

Skills:

• Executive Communication: Exceptional communication skills for executive-level interaction.
• Strategic Leadership: Proficiency in leading and mentoring mid-level managers
• Comprehensive Product Knowledge: Thorough understanding of the organization's product portfolio.
• Innovative Sales Strategy: Ability to develop and implement innovative sales strategies.
• High Authority Negotiation: Expertise in negotiating with significant authority
• CRM Integration: Advanced knowledge of CRM systems for comprehensive account management.
• Market & Client Analysis: Skilled in conducting market and client needs analysis.
• Advanced Relationship Management: Excellence in managing and growing long-term client relationships.

Travel requirements:

• Frequent travel in the region (Nordics/Baltics) is required.

What you can expect:

You will be part of a dynamic team in an international environment with a lot of ambition! In addition to competitive remuneration, supplemented with fringe benefits, Wolters Kluwer permanently invests in the growth and career development of its employees and wants to give them every opportunity to succeed.