Senior Account Manager

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers — intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.

Digital Turbine is looking for a Senior Account Manager to work on our Demand team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Previous experience in AdTech is a requirement. This role will be based out of our NY office to serve our domestic clients and will reporting to the Director, Account Management.

This individual will be responsible for building customer relationships by providing solution-oriented and proactive client support. The goals for the position are to grow our partnerships with these core advertising partners in such a way that we deliver greater value to our customers while exceeding their advertiser goals. They will also be responsible for managing proactive customer outreach, creating & presenting QBR's (Quarterly Business Reviews), and the day-to-day tactical tasks of their assigned customer base. This position offers an opportunity to truly set and raise the industry bar in providing world-class customer service to our key advertising partners.

Note this role will be based in New York. Eligible candidates must reside within a commutable distance as we are a hybrid office environment requiring an in-office presence of 3 days per week.

Key Responsibilities:

• Responsible for customer retention, revenue growth, and expansion of product usages.
• Own the strategic direction of our largest accounts.
• Ability to respond to frequent demands of multiple customers - both internal and external
• Work cross-functionally to meet partner needsCollaborate closely with Sales, Ops, and Supply teams to ensure the company delivers against client expectations
• Serve as a subject matter expert in managed service, programmatic & UA operations
• Comfortable leading client meetings
• Summarize information and communicate concise updates to leadership.
• Provide strategic advice and guidance to clients. Proactively identify and address client needs and concerns.
• Stay up-to-date on industry trends and best practices.

Qualifications/Required Skills:

• 3-5 years of online media, programmatic advertising or other advertising experience. 
• Ability to build rapport and grow relationships both via phone and in person with all customers.
• Very strong analytical skills and attention to detail
• Basic understanding of advertiser monetization landscape and ad operations a plus
• Experience within DSP platforms IE: TTD, DV360 is a plus
• Strong written and verbal communication skills.
• Comfortable with using large sets of data to craft a narrative that influences customer behavior.
• Excellent teamwork and interpersonal skills
• Comfort and experience with a fast-paced start-up environment
• Positive approach to challenging situationsStrong problem solving, influencing, and negotiating skills.
• Professional maturity; high emotional IQ

About Digital Turbine:

Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world’s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization — connecting our partners to more consumers, in more ways, across more devices.

The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. 

We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024.

Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.

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