Senior Account Manager

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

As a Senior Account Manager you will be responsible for the coordination, management and execution of merchandising projects across multiple high profile clients. Though the role’s responsibilities are wide ranging and ever changing, this predominantly includes facilitation and oversight of the design, manufacture, sale and fulfilment of product, as well as the coordination of merchandise for artist tours, retail sales, events, pop-ups and ecommerce opportunities.

What you'll do:

• Receive specific Key Performance Indicators (KPIs) for each managed account, tasked with meeting and exceeding expectations to foster account growth and profitability
• Demonstrate effective communication with internal team members by proactively setting timelines, maintaining clear and concise communication channels, and fostering a positive work environment through collaboration and support.
• Lead the planning and forecasting process for assigned accounts, ensuring accuracy and alignment with overall business objectives, and regularly review and adjust forecasts based on market trends, client feedback, and internal performance metrics.
• Develop, refine, and extend a comprehensive 12 month roadmap for each managed account, ensuring alignment with client objectives and company strategy.
• Provide timely responses to internal team members & client inquiries via email, teams, or text, ensuring prompt and effective communication.
• Dedicated to implementing and refining processes aimed at minimizing errors and mitigating potential issues that could lead to customer dissatisfaction or revenue loss for the company.

Who you are:

• 3-5 years experience in merchandising, sales or brand management, or equivalent experience in a lateral industry (artist management, booking agency or record label)
• Excellent communicator with the ability to prepare and confidently present business plans, strategic insights, and difficult news to internal and external stakeholders
• Experience in an apparel production environment, including an ability to effectively communicate with our production team and manage production process with partners
• First-hand tour or merchandise sale experience, as well as experience in advancing merchandise and partnering with venues and venue staff
• Familiarity with D2C strategies, including a basic understanding of Shopify platform
• Proven experience in a role that required strict confidentiality, outstanding organizational skills, and ability to maintain composure and effectiveness in stressful situations
• Proven track record of successfully managing client relationships and delivering results against aggressive growth targets
• Strategic thinker who can see the big picture as well as the small details required to win. Motivated to develop systems and processes that can improve performance and scale results
• Dynamic problem solver with an expert-level understanding of relevant business practices and track-record of efficiently resolving client issues

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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