Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.
Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Trust Payments has an exciting opportunity for a Senior Account Manager to join their team.
Location: Hybrid - London, United Kingdom
Salary: Competitive + Benefits
How will you make an impact in this role?
The Role:
In charge of directly managing a portfolio of the company’s top revenue generating clients. The candidate would hold the duty for maintaining and growing revenue of these assigned key accounts. Primary focus is gaining a more in-depth awareness of client’s business goals and create strategies to tie these goals into the Trust product suite.
What We Expect of You, Day To Day:
- Act as the main point of contact for your portfolio of key accounts
- Drive to comprehend your clients’ payments strategy in order to increase adoption of Trust Payments products and services
- Build and maintain strategic account plans to improve value driven relationships that will result in long term development and retention, maximising revenue potential
- Identify Cross Sell & Upsell opportunities within the account portfolio and develop proposals for client consideration
- Conduct Account quarterly business reviews with your portfolio of key accounts with an aim to provide meaningful insights into client processing, to identify opportunities, and to address any relevant client problems
- Provide training and advice to clients and internal teams on the primary technology
- Attend relevant company marketing or industry events that would strengthen the relationship of the client to grow the account
Qualifications
- You have 3+ years of experience in Account Management or Service Management within the Payments industry
- Proven experience growing accounts (volumes & revenues) through cross-selling / upselling with a track record of retention leading to advocacy
- Strong communication and social skills
- Adept at managing stakeholders at multiple levels in a client organization
- You are excellent at presenting to stakeholders in the form of client meetings and Quarterly Business Reviews
- Problem solver with an ability to pivot and adapt quickly to change in a fast-paced environment
- A self-learner with aptitude for learning new technologies and comprehending how to utilize them in a customer-facing environment.
Additional Information:
Trust Payments is an Equal Opportunities Employer
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Get a glimpse into the exciting world of Trust Payments through:
- Our Careers Page
- Our LinkedIn Life Pages
Next Steps:
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!
To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.
Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To submit your CV for this opportunity, please complete the application form and click 'Submit Application' now.
Top Skills
What We Do
Our mission is to help businesses to optimise their sales and customer experience through facilitating speedy and seamless payments, loyalty, and data management creating truly Converged Commerce.
Our team of payment experts work with clients to understand their business goals, before providing a payment strategy that matches their requirements. Our solutions are flexible and international; we are passionate about powering commerce all over the world. Wherever your customer is based, and whichever payment method is their preferred option, Trust are here to help.
Our global technology platform connects to 50+ global banks to support multi-acquirer processing, as well as our own merchant acquiring solution in the EU, acquiring.com. The group holds an Authorised Payment Institution (API) License from the UK FCA, Principal Memberships with Visa and Mastercard, as well as money transmission and gaming vendor licences in the US.
