At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools. The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater. We are a production’s best ally every step of the way. #OneCastOneCrew
About The TEAM Companies
The TEAM Companies (TTC) are a leading payroll, business affairs & technology provider to the advertising & entertainment industries. We offer union & non-union payroll for actors, musicians, singers, crew, editors, visual effects artists and other craftspeople working on commercials, video games, online content, concert tours and in the music recording industry. We also provide best-in-class technology products designed for the content production community. If you're looking to join an industry segment leader & an opportunity to contribute to the advertising & entertainment communities - come join our team! Visit our website for more information.
The TEAM Companies is part of Cast & Crew LLC, a family of individually innovative companies modernizing the ways in which content is created.
Senior Account Manager
Regular Full-Time
Position Overview
The Senior Account Manager is responsible for day-to-day interaction with clients, processing talent payment and issuing client invoices. This is a key “self-starter” position that requires extreme accuracy, attention to detail, and timeliness, all of which are essential to compliance with union collective bargaining agreements. The ideal candidate will have extensive knowledge of SAG-AFTRA and AFM commercial agreements and various labor law rules and regulations and will take a proactive approach to duties and responsibilities in a collaborative manner. Discretion in handling company and private/personal client and employee information is required, along with a positive attitude, professional ethics, and conduct. The Senior Account Manager services the most difficult accounts and clients and needs to understand the most complicated provisions of the collective bargaining agreements. Further, this role also provides high-level support to management and is expected to demonstrate collaborative and proactive insight into the business.
Core Responsibilities
- Handle complicated or difficult clients and large, comprehensive workload.
- Establish and maintain excellent client relationships.
- Monitor clients for “service creep” or additional needs/challenges.
- Meet all client and union deadlines as established by TTC/management.
- Consult with and advise clients on union regulations.
- Provide back-up and assist or fill in for colleagues when required.
- Assist with additional or special tasks or projects as requested.
- Handle incoming client, employee and inquiry phone calls and e-mails
- Partner with junior members to train, guide, and mentor.
- Manage workload and responsibilities with minimal supervision.
- Demonstrate accuracy and reliability with all submitted work and communication.
- Communicate regularly with management regarding workload (too high/too low) and aid the team.
Key Qualifications
- Excellent oral and written communication skills.
- Ability to communicate clearly, professionally, and accurately with clients, colleagues, and industry professionals.
- Positive attitude and outstanding client service skills.
- Comprehensive computer skills (Outlook, PDF, Excel) and the ability to learn proprietary billing software quickly and thoroughly.
- Organizational skills and attention to detail.
- Flexibility and multi-tasking abilities.
- Ability to work under pressure.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Strong analytical skills.
- Ability and willingness to learn on the job.
Preferred Qualifications
- Minimum five years of work experience required in advertising or entertainment talent payroll
- Extensive knowledge of U.S. commercial union agreements (SAG-AFTRA, AFM).
Special Work Conditions
- Sedentary – Involves sitting most of the time but may involve walking or standing for brief periods of time. Some positions may entail exerting up to 15 lbs. of force occasionally and/or a negligible amount of force to lift, carry, push, or pull.
Compensation is commensurate with various factors including, but not limited to, relevant experience, qualifications, skills, training, licensure, certifications, geographic cost of labor, and other business and organizational needs. Compensation range for candidates in other locations may differ based on the cost of labor in that location.
The compensation range for this position is:
$70,000—$90,000 USD
Benefits
Cast & Crew provides a comprehensive package of employee benefits including: Medical, Dental, Vision, PTO, health and wellness programs, employee discounts, and more! Note: Cast & Crew benefits are subject to eligibility requirements.
Due to the high volume of applicants, it is likely that only shortlisted candidates will be contacted.
CA residents: Your personal information may be collected in connection with certain services provided by Cast & Crew or its affiliated companies. A summary of your California privacy rights can be found at: https://www.castandcrew.com/privacy-policy/
Cast & Crew is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
What We Do
There’s nothing more exciting than a live event, and there’s no better way to reach an audience than with a well-made commercial. With our modern solutions and responsive approach to customer success, CAPS is here to simplify productions, no matter what our customers’ goals are.
CAPS joined the Cast & Crew family in 2016 and continues to provide forward-thinking workflow solutions to the Commercial, Music Tour, and Live Event industries. Our passion for thrilling experiences is matched only by our expertise in helping to make them happen. From understanding tax incentives and workers' compensation to payroll solutions and productivity enhancements, we’re here to help, every step of the way.
In the ever-evolving arena of commercials, live performances, exhibitions, and venues, we understand how to navigate the unique landscape. Our wide breadth of experience is complimented by our specialized knowledge base, industry expertise, and tailored software. These tools help us deliver the personalized service our customers need.
