Senior Account Manager

ON BOARD EXPERIENTIAL

On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide. We work out of our homes and physical offices in San Francisco, Los Angeles, and NYC, or wherever our adventures take us! Our clients include Nike, Meta, JPMorgan Chase, Cheez-It, Mrs. Meyer’s Clean Day, and SEPHORA, to name a few. We know, "Cool, cool, but what’s it like to work at OBE?" We thought you'd never ask. Event Marketer has recognized OBE as one of the best places to work in events and well, we couldn't agree more.

The most important part of our business is our people. They are hardworking, brave, and make magic happen on the regular. But under each majestic exterior is a human deserving of a healthy work-life balance. That’s why we believe in recovery days, happy hours, friendly but competitive fitness challenges, and company offsites.

We conduct open meetings to facilitate discussions that heal, inspire, and bring us closer. We encourage each other to bring our whole selves to work. We want to hear about your lived experiences and unique perspectives. We don't just want you to be unapologetically you: it's part of the job description.

SUMMARY OF POSITION

The Senior Account Manager is an integral part of the Account Team, delivering an exceptional level of service and execution of programs on behalf of our clients. Responsible for generating and expanding our client accounts and relationships, this position requires a comprehensive understanding of our client’s business needs and a competitive landscape. They provide end-to-end project management on large-scale complex programs and creative and strategic solutions to deliver on program KPIs. This position is accountable for financial and operational performance, managing program budgets, and resource utilization. The Senior Account Manager ensures that programs and marketing strategies successfully promote client brands, products, and services in accordance with client initiatives.   

ESSENTIAL JOB FUNCTIONS 

• Demonstrate thought leadership with insightful analysis of client objectives to develop innovative solutions that successfully deliver clients’ messages and enhance the brand presence. 

• Drive all client activations and program activities and ensure that they are planned, developed, staffed, and executed with the utmost professionalism, accountability, and timeliness.  

• Develop and manage program SOWs ensuring resources, budgets, timelines, and deliverables stay aligned with terms of contract and client commitments.  

• Lead weekly internal and external status meetings and deep dives. Manage the proper distribution of all communications and client/account team interface throughout the engagement. 

• Provide ongoing monitoring of expenses and actual costs for approved program budgets. Update clients and obtain client approvals as needed. Reconcile all program expenses in partnership with the program Production lead. 

• Provide ongoing monitoring and guidance of creative deliverables, ensuring client review and approvals as needed in partnership with program Creative, Production, and Digital teams.  

• Exceptional project management skills and thriving in optimizing processes to enhance the efficiency and effectiveness of the program.  

• Manage multiple projects simultaneously and/or supervise other account personnel, such as Account Managers, Account Coordinators, Interns, and external teams. 

• Drive new business development activities, including identifying new opportunities with new and existing clients. 

• Remain current in industry trends and creative technology innovations. 

DESIRED SKILLS AND EXPERIENCE 

EDUCATION/ EXPERIENCE 

• 3-5 years of experience in project management, marketing, promotions, and events within an advertising, media, marketing, or experiential agency.  

• Minimum 3 years of experience as an Account Lead, being the primary point of client contact. 

• Strong project management capabilities, organization skills, attention to detail, and ability to juggle multiple projects in a demanding but highly collaborative environment. 

• Digital and/or print marketing experience is strongly desired. 

• Experience managing IRL experiential activations is required. 

• Experience or interest in hospitality, restaurants, or festivals a plus. 

• BA/BS in marketing, business administration, communications, or related field. 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES 

• Strong communication skills with the ability to connect with others authentically while equally honoring and respecting diverse perspectives.    

• Ability to build trust and respect through coaching, communication, and listening. 

• Think creatively, with a willingness to extend beyond the unexpected and consistently strive for innovation.  

• Strong attention to detail, accuracy, and excellent organizational skills.  

• Ability to effectively present and sell ideas, and bring ideas to life through storytelling.  

• Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.  

• Ability to manage multiple priorities, commitments, and deadlines.  

• Self-motivated with the ability to work independently and in teams. 

• Must be able to work in a collaborative manner both internally and with clients.  

• Experience managing program financials and reporting. 

• Proficient in Office 365, Ziflow, and Smartsheet. 

OTHER QUALITIES AND SKILLS 

• Natural curiosity—the drive to always be learning and growing, professionally and personally. 

• Team-oriented, driven, focused, passionate, and able to stay level-headed under pressure. 

• Pro-active and Self-starter who takes the initiative on tasks and is solutions-oriented. 

• High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate). 

• Experience working with international teams and multiple time zones. 

• Ability to lift up to 25 pounds and stay on your feet for extended periods of time. 

• Willingness to work a hybrid schedule (up to 4 days in the office) and travel up to 50% of the time (nationally and internationally). 

Compensation Range: $90,000 - $120,000 annually. This is the pay range OBE believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the level of experience, relevant skills, professional certifications, market pay, and demand for the role. OBE reserves the right to modify this pay range at any time. For this role, Benefits include medical/dental/vision insurance, employer-paid basic life and personal accident insurance. Also included: Annual Profit Sharing/Bonus Plan based on the company’s performance and your individual performance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, PTO, STD/LTD insurance benefits. 
 

On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.