Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.
The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.
Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.
As The Coca-Cola Company’s (TCCC) global production partner, we’re looking for a talented Account Manager to join our dynamic team at Hogarth Worldwide for an incredible career opportunity. Managing the cross-channel communications for TCCC’s full portfolio of brands, you’ll be integral to ensuring and building on the success of our partnership. This is a unique chance to work for a truly international brand and level-up your career like never before.
The Role
As part of the Production Account Management team, this role offers the unique opportunity to work on the largest total beverage company in the world, managing the production scope for the Asean South Pacific (ASP) region, working with a diverse set of clients and seeing projects through end-to- end.
This role is pivotal to the smooth running of the TCCC account with focus on delivering excellency in production quality and high levels of client service.
Reporting lines and critical stakeholders
This role reports to the Cluster Lead (based in Singapore) and will collaborate with various internal and external stakeholders.
Responsibilities
Key day-to-day project contact with lower to mid-level clients:
- Partnering with internal teams across various functions (e.g. Broadcast, Print, Digital, Language Services, Project Management) to ensure a smooth process, proper resource allocation, and a superior end result
- Trafficking the work into the studio and ensuring team members feel personal accountability for deliverables and projects, engaging in all aspects of team assignments driving towards progress, actions and results
- Developing and maintaining high level of team effectiveness (trust, communication, collaboration, productivity diversity and engagement)
- Managing project workflows with clients and participating actively at client/cross-agency interactions by being able to clearly articulate the project status at all times and presenting Production (our capabilities, production process, Production POV)
- Developing, monitoring and delivering against agreed scope, approved budget and committed timeline
- Owning day-to-day project administration throughout the project lifecycle; meticulously updating and maintaining Project trackers and Finance sheets, and closely working with the Finance team to reconcile estimates to actuals, resolve budget discrepancies if required and close jobs
- Maintaining multiple internal and TCCC-own platforms
- Organising and/or attending internal and client meetings/calls; sharing agendas, re-caps and meeting reports
- Collaborating with other agency partners (e.g. creative, shopper, media, social & influence) and vendors to obtain assets/working files, schedules, technical specifications and copy dates
You will have the chance to manage medium-size projects independently, from initiation through to completion,
- Working with interdisciplinary teams of creative, production and technologists to define and develop scopes and estimates of projects, helping to translate creative concepts into clear sets of production deliverables
- Owning project timeline and budget
- Managing all client conversations related to productions and communicating changes/ directions to team members
Requirements
Business
You will be required to have a good understanding of all areas of the business to support your line manager and extended team across the board.
Communication & Collaboration
- Consistent display of a professional, calm, approachable demeanour
- Strong communication skills; fluent oral and written English is critical (other languages desirable)
- Active listening – being sensitive and responsive to client’s needs and concerns
- Ability to thrive in a muti-disciplinary agency environment and working with remote teams
- Ability to identify quality, budget or timeline issues and proactively propose actions to remove them or escalate to senior team members
- Thrives in a muti-disciplinary agency environment and represents Production/a Production POV; ability to seamlessly work with remote teams
- Focuses on delivering great work and proactively identifies barriers to creating great work (e.g. budget, timeline, quality)
- Is able to solve problems with a solution that works for all stakeholders without compromising the efficiency or quality of work; if necessary raises larger issues to senior team members
Processes
- Multi-tasking will be the order of the day - prioritization, organization and time-management are indispensable
- Resilience and ability to work under pressure and to tight deadlines
- Solid understanding of video, print and digital production process, coupled with the continuous hunger to deepen/broaden production knowledge
- Strong commercial acumen related to managing the day-to-day of production projects
- Understanding of and adherence to commercial compliance procedures
- Attention to detail is a must for production excellency
- Proficiency in Microsoft Office
Qualifications
- 3-5 years of experience in account management or project management working in a video, print or digital production role
- Prior agency experience managing international/regional clients in multiple markets with a diverse set of stakeholders is desired
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Diversity & Inclusion
Hogarth is an equal-opportunity employer. That means we believe in creating a truly inclusive culture that values diversity, equity and inclusion for everyone through our ideas, our people, how we behave and how we conduct ourselves. We strive to recruit people from diverse backgrounds and support them to achieve long-term success. This not only makes Hogarth a better company and place to work, but an environment where everyone can give their point of view, experience connection, enjoy opportunity and feel a sense of belonging.
We welcome applications from everyone, regardless of race, ethnicity, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, or physical or mental disability. As part of our commitment to making our hiring processes as equitable as possible, we are currently rolling out a policy which ensures that hiring managers review CVs only after they have been processed through an automated anonymisation system. This aims to ensure that all candidates are considered for interview based solely on their experience and what they can bring to the role. The solution, provided by MeVitae, scans and redacts CVs to reduce potential reviewer bias.
Please contact [email protected] if you need the job advert or form in another format.
Data
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What We Do
Born to make the best work, brilliantly.
We combine craft insight and technology to bring your creative work to life.
Hogarth was founded 15 years ago and has grown from a start-up to over 6000 people, across 35 cities worldwide and is now part of the WPP family. Our rapid growth continues to drive us forward making Hogarth an exciting place to work and a great place to achieve your career ambitions.
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