Senior Account Executive -Social Media Community Manager - Digital Media

Our product is our people, and we’re committed to propelling them forward! Are you the next great TruePointer to join our team? Do you enjoy working in a fast-paced environment where you’re doing valuable work and discovering something new daily—even if you have a tenured career? You’re a TruePointer if you’re nimble and committed to delivering excellent client service and meaningful results!

You’ll join an award-winning team. We're a proud seven-time Inc. 5000 fastest-growing company and four-time Top 100 PR agency in the U.S.

We’ve had both remote and hybrid office environments before it was popular. Some of our favorite perks are competitive health benefits with concierge service, our profit-sharing bonus plan, 401K with competitive matching, consistent professional development, our annual agency development summit Camp TruePoint, and every five years sabbatical.

Candidates MUST RESIDE in the following states: Alabama, Arizona, Georgia, Kentucky, Michigan, North Carolina, Ohio, Oklahoma, Tennessee, Florida or Texas.

IMPORTANT: Given the 24/7 nature of social media, this position requires flexibility with non-traditional work hours. TruePoint operates on an Alternative Work Schedule (AWS), offering flexibility beyond the traditional fixed schedule of 8 hours per day, 40 hours per week. Your schedule will include a blend of daytime, night shifts, weekends, and holidays. 

How We See Your Role 

TruePoint is one of the leaders and pioneers in community management, digital marketing, and building successful brands on social. Our clients range from global brands to fast-growing small and mid-size companies.

We are looking for an exceptional Senior Account Executive to join our award-winning team and play an integral role in the agency’s growth.

This proactive, driven leader will aid the development of clients’ social and community management strategies, executing them with the team, and delivering high-impact results. They will work closely with leadership to grow our community management practice.

They will be closely in tune with the overall social conversation and can quickly identify trends and engagement opportunities for clients to take part in.

Primary Responsibilities 

• Provide strategic direction and leadership in building the agency’s Social Media practice 
• Develop and present strategies, plans, content, campaigns and measurement reports 
• Successfully plan and execute digital marketing programs that generate meaningful results 
• Provide client counsel on how to achieve digital media goals. Successfully manage reactive client issues and create processes to ensure client account success 
• Conduct social listening, content creation, community management, analytics and handle reactive reputation scenarios; manage a brand’s content across a variety of different social networks 
• Build and provide standardized reporting and counsel for each client 

Operational Leadership 

• Proactively identify and pursue opportunities to grow existing client accounts 
• Oversee client budget, tracking, billing and communications; ability to run accounts profitably 
• Track/enter time with precision on a day-to-day basis 
• Effectively maintain a monthly expense report and reconciliation 
• Understand and facilitate purchase order process; initiate and track vendor billing accurately 
• Participate in new business development with research and drafting plans 

Qualifications 

• Demonstrate ability to ensure best practices and high quality of deliverables 
• Strategic thinking; ability to generate new ideas to support client and agency needs and objectives Passion for industry; proactively educates team and clients on trends, channels and tools 
• Professional experience using social media platforms (publishing, listening analytics) 
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Detail-oriented and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner 
• Strong communication skills, both written and verbal. Exceptional attention to detail 
• Ability to work remote, flexible schedule (some nights, weekends and holidays). Holidays are recognized with paid time off. May require travel 
• Bachelor's degree; 4-6 years related professional agency experience preferred 

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to background screening as part of the application process.