Semi Senior Operations Coordinator

Semi Senior Operations Coordinator

We are seeking an experienced and dynamic Semi Senior Operations Coordinator to join our team on a large-scale, US based automotive client. The ideal candidate will have 3  years of operations (or adjacent) experience within an advertising agency or a related field. This is an exciting opportunity for someone who wants to build processes from the ground up and contribute to a bespoke delivery center of excellence. This role requires someone with a passion for attention to detail and process documentation. 

Key Responsibilities

• Set up and maintain all internal tools and systems to ensure consistency and accuracy across the entire client portfolio
• Oversee the creation and organization for all projects, ensuring that all necessary documentation is complete and up-to-date
• Develop and implement standard operating procedures (SOPs) for internal workflows, ensuring consistency and efficiency across the client engagement
• Assist with financial aspects of projects, including time tracking and burn reporting
• Coordinate with department heads to allocate resources for special projects effectively
• Liaise with project management team to help manage retained team capacity
• Maintain and organize internal databases and project management tools to ensure all team members have access to current and accurate information.
• Ensure compliance with internal policies, industry standards, and regulatory requirements. Prepare for and support internal and external audits as needed.
• Assist with generation of any ad hoc reporting needs as it relates to the data stored in our internal systems and tools
• Collaborate with internal teams to streamline communication and enhance overall operational efficiency.
• Foster a culture of continuous learning and improvement 

Qualifications:

• Bachelor’s degree in Marketing, Advertising, Business, or a related field.
• Previous agency experience strongly preferred 
• 3 years of operations or adjacent discipline (such as project management or client services) preferred.
• Strong understanding of advertising and marketing principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in project management software and tools (e.g., Monday.com and / or JIRA strongly preferred).
• Strong problem-solving skills and the ability to make decisions under pressure.
• Detail-oriented with exceptional organizational skills.
• Ability to adapt to a fast-paced, dynamic work environment.

#LI-MP1 #LI-Hybrid

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.