Seasonal PT Key Holder- Flagship

Posted 4 Days Ago
Be an Early Applicant
New York, NY
Junior
Fashion • Retail
The Role
The Key Holder will support the store management by overseeing operations, training new associates, ensuring customer satisfaction, and maintaining retail standards. Responsibilities include handling customer interactions, assisting with sales goals, and participating in inventory management and visual merchandising tasks to enhance store appeal.
Summary Generated by Built In

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Key Holder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A Key Holder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Job Details:

  • Job type: Seasonal Part Time (Assignment through July 2025)
  • Position: Key Holder
  • Reports to: Store Manager & ASMs
  • Location: 5th Ave- Flatiron Flagship, NYC
  • Pay: $18-$21 Per Hour

Responsibilities

Customer Experience

  • Protect the customer experience in all areas.
  • Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus.
  • Ensure daily monitoring and execution of sales.
  • Provide a friendly and welcoming environment.
  • Maintain a professional appearance consistent with established dress code and image guidelines.
  • Maximize personal sales at all opportunities, including additional sales at cash wrap.
  • Assist in conflict resolution with client issues.
  • Communicate product and customer feedback to managers.
  • Achieve personal SPH goals*

People

  • Support management team with training new associates on customer service standards and product knowledge.
  • Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor.
  • Supervise and develop sales associates as necessary.

Operational Standards

  • Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
  • Ensure strict compliance and adhering to the application of policies and procedure.
  • Key Holders will be able to process returns but cannot execute employee purchases.
  • Assists the Management Team with inventory preparations and participate in the actual Inventory.
  • Ensure operational integrity & asset protection compliance in day-to-day operations & practices.

Visual Presentation/Store Maintenance

  • Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
  • Be knowledgeable of the store's merchandise, back of house and front of house layout.
  • Monitors product sell through and partners with SM to impact sales by making product placement adjustments on a weekly basis.

Skills and Requirements

  • Must have a minimum of 1-2 years of retail experience
  • Excellent interpersonal skills supporting a team environment
  • Strong English communication - verbal and written / Multilingual is a plus
  • Excellent time management/project skills
  • Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
  • Ability to recognize and react to changing work demands
  • Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
  • Goal oriented: ability to stay focused on creating winning results
  • Dedicated to high levels of Customer Service and Sales Productivity
  • On the job special projects that have developed depth of related experience an asset
  • Previous experience with Visual Merchandising is preferred.  
  • Weekend, evening, availability is required and may vary.

Physical Demands:

  • Hours/days of work can be varied due to the demands of the business
  • Must be able to work shift standing and walking and able to lift approx. 20 lbs.
  • Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.


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The Company
HQ: New York, NY
1,122 Employees
On-site Workplace
Year Founded: 1985

What We Do

Club Monaco was founded in 1985 around the idea of “better basics”—creating classic, effortless, and versatile pieces that allow our customers to live with ease.

We searched for these pieces in the beginning, but we couldn’t find them. So, we made them ourselves. Through it all, our love of the details—the texture, form, fabric, design—has never gone away. For the people who share our same desire, we consider you part of our Club.

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