Scrum Master

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Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.Arkansas Blue Cross is only seeking applicants for remote positions from the following states:Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

Job SummaryThe Scrum Master is a servant leader as part of an agile team. Scrum Master will share accountability for meeting the delivery of the shared body of work. Will be responsible for fostering an environment for high-performing team dynamics, continuous flow, and relentless improvement.
The Scrum Master will facilitate team level processes, oversee execution, escalate impediments so the team can reach its goals, coordinate as needed with other Scrum Masters and Product Owners. Scrum Master will coach agile practices and work collaboratively with agile teams and stakeholders to enable delivery of the products though well-executed iterations, providing insight on team’s activity and performance while encouraging accountability within and outside the team.

Requirements

EDUCATION

Bachelor’s degree in technical or business discipline (Science, Information Systems, Engineering, Computer Science, Business Administration, or related field). In lieu of degree, five (5) years’ relevant experience will be considered.

LICENSING/CERTIFICATION

SAFe Agilist (SA) OR SAFe Practitioner (SP) Certification preferred, required within one (1) year.

EXPERIENCE

Minimum three (3) years’ experience working as a Scrum Master, Product Owner, Product Manager, Business Analyst, Project Manager, or equivalent, supporting teams in end-to-end implementation.

Experience with ServiceNow, AzureDevOps (ADO), or other software to manage agile programs.

Practical knowledge of various coaching tools in team management.

Proficient technical knowledge.

Understanding of Agile frameworks (SAFe, Scrum, DevOps, etc.).

Demonstrated understanding of and experience using Agile methodologies, preferably SAFe.

ESSENTIAL SKILLS & ABILITIES

Demonstrated organizational skills

Directs teams using clear written/verbal communication skills

Empathetic; exhibits high level of personal accountability; resilience; continuous learning mindset

Exhibits comfort when communicating at various levels within the organization (Product Owners, Product Management, and Senior Management).

Facilitates conflict resolution; must be able to facilitate discussion of multiple approaches and drive resolution.

Builds and maintains networks with influence, able to work upward and across teams to build rapport and partner with others to solve common problems; stakeholder management.

Employs problem solving skills to identify root cause.

Collaborates with cross-functional teams.

Organizational transformation, delivering enterprise-level IT and digital products.

Formulates qualitative and quantitative team metrics.

SkillsAnalytical Reasoning (Inactive), Detail-Oriented, Oral Communications, Presentation, Problem/situation analysis (Inactive), Stakeholder Management, Waterfall Model, Written Communication

ResponsibilitiesAssists team in identifying local stories, maintenance, defects, tech debt, and other needed work, Assists with Planning Interval (PI) Planning. Ensures team is briefed on upcoming Features and writes draft PI Objectives, Collaborates with other Scrum Masters and Release Train Engineers, Ensures all team events take place, are positive, productive and within the timebox, Facilitates the implementation of SAFe principles and practices, Guides team to achieve its goals, Guides team to find solutions independently, Identifies and eliminates bottlenecks to flow, Identifies and resolves cross-team impediments, Participates in, and facilitates, iteration events, Provides insight to team on methods beyond Scrum, such as Kanban, Flow, Built-in Quality, Serves as a lead to less knowledgeable/skilled Scrum Masters, Supports Iteration Execution

CertificationsCertified SCRUM Master - Scrum Alliance, SAFe (SSM) - Scrum Master - Applied Frameworks, SAFe Agilist (SA) - Scaled Agile

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment TypeRegular

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.