Scaled Operations Manager

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

Our mission is to provide outstanding and scalable support to supply partners in delivering unforgettable experiences to our mutual customers. As a part of one of the four teams constituting the B2B Operations workstream at GetYourGuide, the Scaled Operations team focuses on inventory back office operations including acquisition, onboarding and maintenance.

You will:

• Lead a team of 7 specialists, provide strong leadership and foster their professional growth and development.
• Define the team metrics and priorities and ensure execution against targets
• Drive continuous improvements in our operational processes. Initiate and oversee projects aimed at establishing and refining operational workflows, both within our in-house team and our external vendor partners.
• Manage cross-functional projects with key stakeholders across Sales, Supply and Product teams
• Own and manage ad-hoc projects and high impact initiatives focused on scale and automation to drive growth and innovation in our Supply Services
• Drive the overall team strategy in collaboration with the Senior Manager of B2B Operations; ensuring alignment with our broader organizational goals.

Who you are

• You are based in Berlin or are willing to relocate for the role. We operate on a hybrid work model and value in-person interaction in our office a minimum of 3 days per week.
• An experienced People manager with a background in Operations in a high performance environment, ideally in a marketplace company
• A self-starter with excellent business acumen to set the team’s strategic direction, define priorities across large inhouse and outsourced vendor teams
• Proficient in creating and optimizing processes, particularly in fast-growing environments. Prior experience in e-commerce and B2B operations is highly desirable.
• Excel at managing cross-team projects across multiple stakeholders 
• You are flexible, excited by change, and able to adapt to evolving business needs
• Excellent communication and presentation skills in English. Additional languages are a plus.
• You are flexible, excited by change, and able to adapt to evolving business needs

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via [email protected].

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application. 

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to [email protected]. Stay vigilant and protect yourself from recruitment scams.

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