Scaled Account Management Lead

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Scaled Account Management Lead to support our mission

This role is based in New York, San Francisco or Remote.

About the Role

As a Scaled Account Management Lead, you will be responsible for managing key 1:1 relationships with top creators while also driving account management at scale. You will act as both a trusted advisor to a few high-impact creators and scaling your expertise to all of our creators, helping maximize scaled creator success on Patreon through your thought leadership, one-time consultations, webinars, newsletters, and programmatic outreach.

This role requires a hybrid approach, balancing traditional 1:1 engagement with executing scalable strategies to increase growth and product adoption across a broader segment of Patreon’s creator base. You’ll also play a key role in shaping Patreon’s scaled account management strategy, surfacing insights that inform product development, growth strategies, and retention efforts.

This is an exciting opportunity to be the first scaled account manager at Patreon, helping to test and refine the best strategies for creator growth and retention as we grow our efforts in this space. 

About You

• You have experience in scaled account management, working directly with top creators to drive growth, retention, and product adoption.

• You thrive in both 1:1 relationship management and short-term strategic consultations, helping creators unlock new opportunities on Patreon.

• You are comfortable executing programmatic engagement strategies, such as newsletters, webinars, and automated outreach programs, to support a large creator base.

• You bring a strategic mindset, identifying opportunities to increase creator revenue through data-backed recommendations.

• You enjoy experimenting with different engagement strategies, testing and iterating to find what resonates most with creators.

• You are eager to help shape Patreon’s approach to scaled account management, being the first hire in this function and defining best practices.

• You may have experience managing offshore AMs or external vendors, ensuring efficient and high-quality execution of scaled programs.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.