SAP Support Analyst
We are looking for an SAP Support Analyst to join our IT team here at Harrods. You will be responsible for providing support services to the Harrods business for SAP application users
About The Role
In this role you will be required to support the team lead in delivering high-level service and resolution of SAP applications, Integrations and third party application issues raised by the business users, ensuring services are delivered within the agreed SLAs or better.
You will also;
- Ensuring end-user process documentation is kept up to date
- Support and triage of Service Requests and assignment to the SAP Applications team or other IT resources to resolution, delivering the same good IT service
- Participate in business readiness for system and operational changes as required to support the team lead
- Provide root cause analysis on tickets and actively promote solutions to reduce support tickets
About You
The successful candidate will have previous delivery of SAP service to all SAP users as well as previous experience in cross-modular functions, SAP modules: SD, MM, WM, EWN, CAR, FICO. It is important that you have excellent problem-solving skills required, ability to deep dive into different modules of SAP to identify the root cause of defects
You will also have the following;
- Excellent communication skills along with a proven ability to influence outcomes in an effective manner
- Highly professional individual, willing to take ownership of problems and provide
workable solutions - Strong customer service focus when dealing with both internal and external parties
- Ability to perform duties effectively with minimum supervision and guidance
About Us
As the world’s leading luxury retail emporium, we craft magic, memorable experiences for our customers and support our talented teams to become the best ambassadors for our global brand. We set the highest standards and reward the remarkable people who help us maintain them
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role coupled with an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
IT Data Analytics (Tina Harvey)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
