Salesforce Technical Business Analyst
Location: Remote (US Remote)
Ready to make a difference?
ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Utility Program and Services Group. In this role, you will work with project managers, technical architects, and clients to help define and organize business and technical requirements for our Salesforce solutions supporting our energy efficiency programs. This involves interviewing stakeholders to help refine and maintain requirements, implementing new features and updates within the Salesforce system, comprehensive testing, keeping product documentation and artifacts up to date, and helping to track and manage project tasks.
This is a role for someone who likes to roll up their sleeves and really dive into the details. Successful candidates will be resourceful, self-motivated, and possess exceptional attention to detail.
Candidates should be comfortable working on a software product development team following a agile development methodology. Candidates should appreciate a collaborative environment but be highly independent and driven to follow-up on tasks without prompting. Our software includes quantitative and analytical components so a desire and experience to work on nuanced and complex subject material is a must.
Why you will love working here:
- Quality of life: Flexible workplace arrangements, work-life balance
- Investment of community: Donation matching, volunteer opportunities
- Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
- And many, many more (Ask your recruiter for more details!)
What will you be doing:
- Participate in the complete application life cycle from requirements, technical design, architecture, development, testing, and deployment of high-quality Salesforce solutions, using configuration and coding best practices
- Define, coordinate, and track tasks related to software updates, migrations, and deployments.
- Create stories and tasks in JIRA to support the execution of client deliverables
- Support meetings with stakeholders and help prepare functional requirements documentation, including business requirements, functional specifications, and user stories
- Develop and maintain functional design documentation
- Generate requirement specifications, use cases, process flow diagrams, and other system documentation into concise and specific language to facilitate stakeholder understanding
- Support stakeholders through training, as well as one-on-one technical assistance
- Develop an understanding of the operational processes and procedures and take initiative on process improvements
What you need to have (minimum qualifications):
- Bachelor's Degree (candidates can substitute one year of experience for each year of education)
- 5+ years of experience supporting aspects of the software development life cycle
- 1+ years of experience with Salesforce.com custom development including Lightning Design Systems, APEX, Visualforce, Lightning Design System, Lighting Components, etc.
- 1+ years of experience with object-oriented programming principles, data structures, data modeling, design patterns, relational database systems, and operating systems.
- 3+ years of advanced proficiency in MS Office products; excel, word and Visio
What we would like you to have:
- Salesforce Certification(s)
- Experience with Salesforce OmniStudio
- Specialized Consultant Certifications like Sales, Service or Community (Preferred)
- Experience with issue tracking and project management tools such as JIRA, SharePoint and/or Smartsheet
- Experience defining and documenting business processes and software requirements in an agile software development process
- Clearly defines and documents business processes and software requirements
- Identifies, tracks, and coordinates software development team tasks
- Develops system documentation to track issues and to work with developers to ensure that requirements are being met
- Balances and prioritizes multiple projects to meet goals, deliverables, and deadlines
- Works collaboratively and cohesively in a team environment
- Experience with data mapping, API, and/or integration
- Extremely well-organized with a high appreciation for details
- Superior verbal and written communication skills
- Strong analytical, problem-solving, and decision-making capabilities
- Resourceful and self-motivated
- Excellent interpersonal skills including courtesy, professionalism, and a cooperative attitude
- Exceptional attention to detail in communication and deliverables
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.
Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy
At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$79,154.00 - $134,561.00
Nationwide Remote Office (US99)
What We Do
ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.
Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.
Why Work With Us
At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th
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