SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.
We are seeking an experienced Salesforce Lead - Order to Cash to take ownership of our Salesforce architecture, integrations, and CPQ functionality as it relates to our order to cash process. This role is ideal for someone with deep expertise in Salesforce CPQ, billing solutions, and product catalog management, who can translate business challenges and changes in our pricing models into scalable technical solutions.
You will work closely with Revenue Operations, Finance and Engineering teams to ensure our Salesforce platform supports streamlined quoting, pricing, contract management, subscription management and billing workflows. You will drive enhancements, maintain best practices, and lead complex projects to improve automation, reporting, and integration with our broader GTM tech stack.
What will I be doing?
- Serve as the Salesforce CPQ and Billing expert, ensuring accurate product catalog setup, pricing structures, discounting logic, and quote automation.
- Work closely with Finance and Sales teams to resolve complex quoting, subscription management, and invoicing challenges.
- Manage integrations between Salesforce and billing systems, ensuring accurate data synchronization and compliance with revenue recognition policies.
- Partner with stakeholders to define requirements, translate them into technical solutions, and execute system improvements.
- Own and optimize Salesforce architecture, ensuring system scalability, data integrity as it relates to billing.
- Lead projects to enhance Salesforce functionality, including workflow automation, process improvements, and custom development.
- Develop and maintain best practices, governance policies, and documentation for Salesforce administration and development.
- Provide training and support to ensure teams leverage Salesforce CPQ effectively for quoting, pricing, and contract workflows.
What do I need?
- 5+ years of experience in Salesforce administration, development, or architecture, with a focus on CPQ and billing.
- Hands-on experience configuring and managing Salesforce CPQ, including pricing rules, product bundling, discounting, approvals, and contract renewals.
- Strong understanding of subscription billing models, invoicing, and revenue operations in a SaaS environment.
- Experience with Salesforce integrations, Apex, Flow, and automation tools to improve system efficiency and data accuracy.
- Ability to work cross-functionally with Sales, Finance, and Engineering to drive system enhancements and process improvements.
- Strong analytical skills, problem-solving mindset, and ability to translate business needs into scalable Salesforce solutions.
- Excellent communication skills with the ability to present technical concepts to non-technical stakeholders.
More than a job:
- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
Office Benefits:
- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices
Top Skills
What We Do
SafetyCulture is a global technology company that puts the power of continuous improvement into everyone's hands. Our operations platform unlocks the power of observation at scale, giving leaders visibility and workers a voice in driving quality, efficiency, and safety improvements.
More than 60,000 customers use our operations platform to perform checks, train staff, report issues, and automate tasks. In doing so, we drive processes that help businesses get better every day.
Recent analysis by Forrester found that our flagship products provide a 214% return on investment for customers, and USD $3.6M in cost savings from operational improvements.
From top Australian ASX-listed grocer and retailer Coles and American aviation giant JetBlue, to Europe’s largest hospitality multi-national Accor, our operations platform is helping teams in every industry.
